Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

IT Support Tech

Company Stratus Technology Services
Wage Not specified
Location United States, Florida, Lakeland
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel Not Specified
Published on 10/27/2004
Description
Job Summary


Provide primary support for the user connectivity desktop hardware and software for client.

The IT Support Technician will work closely with the Manager, IT Operations and the rest of the Operations team as well as the Software Development and System Design teams to effectively coordinate the complex interdependencies inherent in the role of IT Support Technician. The IT Support Technician will have a role in the implementation, maintenance, troubleshooting and support of the user's desktops within client. The IT Support Technician will play a key role in the assessment of user and desktop needs.

The IT Support Technician will work closely with the IT Operations department to provide comprehensive coordinated support for the clients desktop hardware and software. This may include but is not limited to tuning, security, user management patch management, anti-virus client management and resource management. The IT Support Technician will participate in the first level team that provides support for all our users and desktops.

Minimum Qualifications


1. Minimum of 1 year experience as a desktop support technician or help desk technician.

2. Knowledge of PC hardware (maintenance and troubleshooting), all Microsoft Operating Systems, Microsoft Office products, Microsoft Outlook with Exchange Server, creating editing and deleting domain and email users.

3. Good organizational abilities, oral communications, and interpersonal skills are needed. Ability to operate and communicate effectively while under pressure is essential.

4. Ability to communicate problems and solutions to end-users.

5. Ability to work with users to define needs, coordinate integration, and provide training.

6. A team player that can effectively work with their own team and other IT teams as well as participate on project teams as needed.

7. Knowledge of customer service standards and procedures and a commitment to excellence in customer service.

8. Ability to investigate and analyze information and to draw conclusions.

9. Good technical writing skills and a willingness to adequately document all work performed.

Preferred Qualifications

1. MCP Certification - Windows Operating System

2. CompTIA A+ - PC repair and maintenance

3. CompTIA Net+ - Networking fundamentals

4. Knowledge of current technological developments/trends in area of expertise.

Primary Responsibilities

1. Primary responsibility for the support of clients desktop hardware and software, including tuning, optimization, maintenance, and troubleshooting. All support procedures should be documented and cross trained with other members of team

2. Assist with administration, maintenance, development and implementation of policies and procedures for ensuring the security and integrity of desktop hardware and software.

3. Participatory role in the installation, implementation and support of an enterprise wide desktop hardware and software.

4. Assist in maintenance and administration of the email boxes and Anti Virus system.

Collateral Responsibilities

Perform in a manner consistent with the stated Bunch Mission, Methods and Values
Demonstrate the ability to work in a team environment
Work in cross-functional teams as assigned
df-tc

Experience/Skills
MCSE ,A+,MCP,Windows 2K,Windows XP,Windows NT,Exchange Server

Other desired skills:
MCSE ,A+,MCP,Windows 2K,Windows XP,Windows NT,Exchange Server
This job has expired.