IT Support Technician/Help Desk

Position:

Help Desk/IT Support Technician

Experience Level:

Minimum 2 years full time IT help desk

Required Technical Skills:

Desktop support, Windows 2003 Server, Windows XP/2000, Microsoft Office, BlackBerry, SharePoint Portal Server

Other Desired Skills:

TrackIt, Cisco

Responsibilities: We are looking for a customer-focused and highly motivated team player to join our team already providing outstanding IT services for a mid-sized marketing organization.

The Helpdesk/IT Support Technician is charged with providing on-site and remote level I helpdesk and technical support as well as general tasks related to network administration and special projects.

The primary functions of the successful candidate:

• Provide end user desktop technical support services for users of a Microsoft based network. Technologies supported include Windows XP/2000, MS Office, MS Exchange, Cisco VPN, general networking, wireless networking, SharePoint Portal Server, Active Directory, printing, and more.
  
  
• Maintain the help desk support logging system.
  
  
• Maintain the Information Technology inventory system
  
  
• Perform various IT networking functions as needs arise
  
  
• Document existing and future technical, procedural and functional information
  
  
• Write up technical how-to documents for use by IT staff and general users.
  
  
• Escalate technical issues as needed.
  
  
• Provide shift coverage that will include weekend and/or evening support.

MCP Preferred

The successful candidate must have strong verbal and written communication skills and have the ability to communicate with staff at all levels.