Latest Jobs  
 
 
This job has expired.
 
Job Information
Job title

IT Tech Support

Company Adecco Technical
Wage between $0.00 - $0.00 Annually
Location United States, California, Concord
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/18/2009
Description
Adecco Engineering and Technical, a division of the world leader in the recruitment of engineering and information technology professionals, has an immediate opening for an IT Technical Support Professional on a CONTRACT opportunity with a leading company in Concord, CA.

Description:
Provide technical and general support via telephone and email to users applying, using the online application system. All contacts must be conducted in an attentive, professional, and timely manner, being empathetic and firm but not brusque. Accuracy is imperative.

The goal of the position is to address and resolve issues when reported at least 90% of the time, and to follow up with programmers when necessary for resolution.

Training consists of one week of hands-on experience with the application to familiarize oneself with the requirements, options, and potential pitfalls users might encounter, along with supervised calls and emails.

The position will run into the first week of December.

Technical Support Job Requirements
-excellent written skills - including grammar, spelling, and punctuation
-excellent professional and pleasant phone manner using standard English, with applicants, parents and educators
-excellent overall communications skills
-attention to detail and excellent organization skills
-quick learner
-must work collaboratively and carry the full share of the workload
-work well under very high pressure
-ability to multitask helpful
-good interpersonal skills
-familiarity with Windows and PC's
-experience working with networks and LANs
-comfortable with Internet and basic Internet tools/options, especially with installing, configuring and operating various browsers (Internet Explorer, Firefox, etc.)
-familiarity with Microsoft Office products - particularly Excel, Access and Outlook
-prior call center experience a plus, but not necessary
-proficiency in a second language, particularly Chinese, desirable but not required
-college degree not required but some college experience is necessary

If you are interested in this opportunity or other opportunities available through Adecco Engineering and Technical, please apply online or email directly to (see below).

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Engineering and Technical offers benefits including Holiday, 401(k), Insurance Benefit Plans and Anniversary Bonus opportunities. Adecco Engineering and Technical is an Equal Opportunity Employer.df-tc

Experience/Skills
See Above
This job has expired.
 
Bookmark and Share