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Job Information
Job title

IT Trainer Support Specialist/DC (#8360295)

Company A.D.R. Staffing
Wage Not specified
Location United States, District of Columbia, Washington
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 4/17/2006
Description
Primary Responsibilities: The IT Trainer/Support Specialist co-develops training curriculum and content, provides classroom as well as one-on-one training and produces reference guides. This individual specializes in training people of all levels of technical expertise. This professional will apply their strong knowledge of firm applications to provide exemplary customer support. The ideal candidate is customer-focused, detail oriented and self-motivated. The IT Trainer/Support Specialist will contribute to the completion of projects and consult with their supervisor for task prioritization.

Requirements:

: Qualified candidates must have advanced knowledge of Microsoft Windows XP and Microsoft Office 2003. Candidate should have at least 2 years experience supporting Lotus Notes 5.x/6.x, Outlook, Interwoven Desksite and Delta View. Candidate should have intermediate knowledge of Dell laptop/desktop hardware, audio/visual/teleconferencing equipment and Blackberry hardware and software. Candidate should have experience with RSA SecurIDs, Norton Ghost, Active Directory, HP Printers, Citrix, TCP/IP, WLAN, and VOIP telephony. Training and Course DevelopmentHProvide Classroom and One-on-One training;HDocument training curriculum and syllabi;HDevelop new training courses and update current courses based on the continuing needs of the firm;HDevelop quick reference guides for firm applications.Technical SupportHRespond to customer inquiries concerning support requests, systems status, and network connectivity either via phone or in person; HMeticulously document all customer inquiries in the call management database;HDiagnose and resolve problems for all firm-standard hardware through research, isolation and resolution steps. Escalate to or consult with senior staff when a solution is unclear;HEnsure call management database is kept up to date, resolutions are coded properly, and descriptions are entered accurately;HDemonstrate technical knowledge effectively through written communications, which include submission of technical information, which is to be used by all members of the IT staff and possibly by end users;HAssist with the deployment of hardware to firm including installation, configuration and testing;HAssist with the equipment and setup for conference/meeting facilities, as directed; HAssist with off-site support for firm functions and meetings;HPerform telephone installation and inventory; HReport problems with procedures and make suggestions for improvements; HUnder direct supervision, provide after-hours service for escalated issues from the supervisor;HMake recommendations to management regarding update and maintenance processes;HWillingness to travel, as required;HPerform administrative duties, as required;HOther duties as assigned.


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Experience/Skills
See Above

Other desired skills:
IT Trainer Support Specialist/DC (#8360295)
This job has expired.