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Job Information
Job title

ITIL Service Catalog Administrator Sr

Company Blue Cross and Blue Shield of Minnesota
Wage between $0.00 - $0.00 Annually
Location United States, Minnesota, Saint Paul
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 5/23/2008
Description
Job Summary:

The Service Catalog is the module of the IT Service Management tool used for Request Management. The ITIL Service Catalog Administrator is responsible for configuring the Service Catalog to meet the needs of the business/requestor community and the provisioning groups.

This role is responsible for establishing, maintaining, and communicating about the documented Request Management process and will manage the overall Service Catalog infrastructure, process, policies and procedures.

Accountabilities:

1. Create, publish and maintain Request Management process, policy, and procedures.
2. Provide awareness/training regarding the Request Management process and tools.
3. Create and publish in knowledge systems Request Management process user guides.
4. Communicate with leadership and work groups the benefits of utilizing a centralized self-service Request Management process and tool.
5. Receive, filter and process requests for new Service Catalog items.
6. Configure the Service Catalog forms and work flows needed for new and updated Catalog items.
7. Create, publish and maintain reports about the usage and efficiency of the Request Management process.
8. Perform cross training to provide redundancy in key areas.
9. Work with the IT Business Relationship Management team to identify opportunities to leverage business service information to improve the Service Catalog.

Required Qualifications:
1. Bachelors in Computer Science, Information Systems or other related field and five years IT experience including broad knowledge of IT infrastructure, or nine years of IT experience in lieu of a degree.
2. Three years experience working as an ITIL process owner or administrator.
3. ITIL Foundations certification.
4. Familiarity with enterprise-level IT Service Management tools.
5. Demonstrated project management experience.
6. Demonstrated experience with creating process flow charts.

Preferred Qualifications:

1. Experience in a Request Management, Service Catalog, Service Level Management or Incident Management role.
2. ITIL Practitioner level certification(s).
3. Strong analytical and organizational skills.
4. Excellent written and oral communication skills.
5. Java coding experience a plus.
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Experience/Skills
See above

Other desired skills:
ITIL foundations, process owner, Service management tools, flow charts
This job has expired.