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Job title

ITIL Service Management Analyst (24645)

Company Perot Systems
Wage between $0.00 - $0.00 Annually
Location United States, Arizona, Phoenix
Employment type Full Time
Education Bachelor
Year Experience 1 - 2 Years of Practical Experience
Travel About 25%
Published on 11/3/2009
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an ITIL Service Management Analyst to join our team in Phoenix, AZ.

Strong preference will be given to local candidates.

Job Responsibilities:
Assist in facilitating all ITIL based service support processes to include; incident management, problem management, change management, and configuration management. Assist in ensuring Service Management is reporting on actionable items and not just ticket counts. Ensures Service Management is aligned and focused on all Statement of Work (SOW) requirements to include the sound reporting of Service Level Agreement performance. Assist the Account Service Manager to ensure Perot Systems is performing successfully within the Operations area. Assist in initiating the problem management process for high impacting incidents, related incidents, unsuccessful changes and missed service level commitments.

Required Skills:
  • 2+ years Service Management and/or infrastructure services experience.
  • Excellent verbal and written client communication skills (communicating with various levels within the organization appropriately).

    Desired Skills:
  • Solid understanding of Microsoft Office products: Excel, PowerPoint and Word.
  • 1+ years of Project management experience.

    Minimum Educational Requirements:
  • Bachelor degree or equivalent experience.

    More about Perot Systems
    At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, tuition reimbursement (up to $2,500 annually), 401K (50% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above
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