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Job Information
Job title

ITIL Service Mgmt. Spec (2500)

Company 2 Perot Systems 2
Wage Not specified
Location United States, California, Palo Alto
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 7/11/2006
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. Perot System is currently looking for a ITIL Service Management Specialist to join our team in Palo Alto, CA.

Job Responsibilities:
Service Management position includes:
  • SLA ad hoc report writing in Crystal and distribution through CRD.
  • Work with Assignee Group Managers to create macros and reports to help develop tools to manage their queues.
  • Work in OPAS to create Affected Items and CMDB with standard naming conventions and to keep these items updated.
  • Work with the Service Desk on Decision Trees to help FCR metrics.
  • Provide training and mentoring for functional teams to ensure that process guidelines are understood and followed. Facilitate and/or attend daily operations meetings for proper queue management.
  • Work towards taking over administration on the SLA Reporting Engine.

    Required Skills:
  • Able to obtain the collection and analysis of statistical data related to the performance and outcome of service support processes.
  • Able to provide training to associates

    Desired Skills:
  • Process documentation review, retention and auditing capabilities.
  • Database review and auditing capabilities.
  • Crystal Reporting

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    ITIL Service Mgmt. Spec
    • This job has expired.