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Job Information
Job title

ITIL Service Mgmt. Spec

Company Perot Systems
Wage Not specified
Location United States, Arizona, Phoenix
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel About 25%
Published on 2/20/2007
Description
Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. We serve clients by delivering services and solutions focused on each client's specific needs, with particular emphasis on developing and integrating information systems, operating and improving technology and business processes and helping clients transform their business. We are looking for a ITIL Service Management Specialist in Phoenix, Arizona.

Job Role:

  • Oversees, facilitates, and administers ITIL based Service Support processes for assigned accounts.

  • ITIL processes include Incident Management, Problem Management, Change Management, and Configuration Management.

  • Other processes include Request Management for requesting and managing repeatable activities or services such as installs, moves, adds, changes and infrastructure projects.

  • Administers the configuration of process related tools including ticketing applications, reporting tools, and other technologies.

  • Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness. Ensures contractual Service Support requirements are understood and managed.

  • Produces operational and Service Level reports.

  • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

  • Provides point of contact for process related questions or issues and facilitates process related meetings.

  • Collaborates with other Service Managers to ensure consistency of delivery, adherence to Best Practices, and continuous improvement.

    Required Skills:
  • 3+ years of Service Management experience
  • Ability to communicate/present to all levels within the organization and great professionalist when interacting with Senior Leaders and the client.
  • 2+ years of Microsoft Products, Remedy, Crystal Reports and Configuration Management Data Base (as related to Service Management) experience.

    Desired Skills:
  • 2+ years of Project Management experience.
  • 3+ years of strong experience in writing end-user documentation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    ITIL
    • This job has expired.