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Job Information
Job title

Implementation Consultant

Company EtQ Management Inc.
Wage Not specified
Location United States, New York, Farmingdale
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel Not Specified
Published on 9/25/2006
Description
EtQ has an open position for an Implementation Consultant. Our Implementation Consultants configure EtQ's software to each client's exact business requirements and reporting needs, helps clients configure the software, and performs quality checks to ensure the implementation is complete. Although no software coding is required, the implementation consultant position is highly technical and requires constant customer interaction.

Responsibilities

Gain expert level understanding of all EtQ products and platforms

Provide pre-sales technical support as appropriate

Heavy interaction and support on the phone or in person with EtQ customers

Travel to client locations domestically and internationally as required

Understand customer business processes and needs

Perform technical pre-assessment with client's IT personnel and assist in development of the risk assessment

Gather client business objectives and translate them into technical requirements

Train and coach clients throughout the implementation process

Ensure that clients complete their implementations on schedule

Create and configure settings necessary within client software to implement EtQ's software so that it meets client requirements

Document issues and best practices relating to specific platforms or configurations

Communicate constantly with customers throughout the contract lifecycle, escalating important issues when applicable

Debug implementation problems and product functionality

Collaborate with the EtQ development team on advanced configuration and facilitate the deployment and integration of functionality developed offsite

Coordinate with EtQ development and technical support teams to ensure timely closure of quality issues

Provide EtQ Project Coordinator with the information needed to maintain customer contact and daily status updates for all outstanding issues


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Experience/Skills
Extensive experience using Microsoft Office and popular E-mail clients Extensive knowledge of various Internet/Web technologies and protocols Strong understanding of HTML and Web front-ends SQL experience Oracle, MS-SQL or other Relational Database Management System (RDBMS) experience Strong technical writing skills (writing samples helpful) Exceptional organizational and presentation skills Exceptional written and verbal communication skills Demonstrated ability to deal with change and be a team player at all times High degree of professionalism and excellent communication skills The ability to self-manage, self-motivate and be customer-centric Ability to effectively handle multiple projects and clients at the same time Flexibility and the willingness to go the extra mile Be willing to travel as required to client sites domestically or internationally (typically ranges from 45% to 70% but could be slightly more or less)

Other desired skills:
Implementation Consultant
This job has expired.