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Job Information
Job title

Implementation Engineer - Solutions Architect (post-sales) - Installation Implementation Operating S

Company J Patrick and Associates
Wage Not specified
Location United States, Virginia, Herndon
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 9/25/2008
Description
Our client, a leading vendor of IT Infrastructure and Applications solutions, is seeking an Senior Field Implementation Engineer. The ideal candidate will have worked for a vendor implementing contact center/ contact centers.
*This position will require heavy duty travel (80% is predicted) please do not apply unless you are comfortable with this requirement.

Responsibilities*

- This position is responsible for first time implementation of our client's equipment and solutions at a customer site.

- Verify customer site prerequisites, rehearse implementation in a Lab environment, and subsequently install the system at a client site while documenting the procedure.

- Implementation includes setting up the hardware, connecting the equipment to the customer's network, configuring the customer's telephony environment, and loading the necessary software on the equipment.

- During each phase the Implementation Engineer is expected to manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.df-tc

Experience/Skills
Requirements
Education
BS in Computer Science, Electrical Engineering or related technical degree preferred.



- Must have a minimum of 3 years relevant implementation experience and providing high-level customer support.

- Candidates must have experience with contact center/ call center implementations.

- Experience must include working at a various customer sites, not internal IT help-desk background.

- Overall must have experience in telephony, hardware and databases.

- Must have very strong PC knowledge (NT/Win 95, Win 98, 2k) and Microsoft Network knowledge: MCSE preferred.

- Strong SQL skills.

- Hands-on hardware skills include ability to replace hard drives, connect/configure components, working knowledge of CPU, etc.

- Must have excellent written and verbal communication skills.
Installation,Implementation,Operating Systems,Architecture,,

Other desired skills:
Implementation Engineer - Solutions Architect (post-sales) - Installation Implementation Operating S