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Job Information
Job title

LAN/Computer Specialist

Company Dallas TX (09900)
Wage between $0.00 - $0.00 Hourly
Location United States, Washington, Sumner
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 5/8/2007
Description
LAN/Computer Specialist
JCPenney - Sumner WA

BASIC FUNCTION:
Installs, supports, monitors, tests, performs first level problem resolution for all hardware equipment or
software issues. Dispatches appropriate vendor for hardware support issues.

PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Provides hands-on user support, to a diverse and varying knowledge level group, and first level
problem resolution for all IT equipment (primarily, but not limited to printers, PC's, monitors, UPS
systems, hubs, switches, routers, media converters, cabling, wireless devices, etc.) and desktop
software (Microsoft Windows O/S, Microsoft Office, Hummingbird, etc.).
2. Troubleshoots and repairs faulty hardware, coordinates vendor equipment repairs, creates vendor
dispatches using the problem management system and ensures a timely and quality resolution of all
repaired equipment.
3. Daily administration of the LAN (wired/wireless) including system stability, integrity, capacity and
troubleshooting.
4. Works with remote support groups to ensure that all desktop software is compliant with company
security standards, verifies that vendor software life cycle support is available, installs necessary
firmware updates and performs desktop software upgrades or installations.
5. Performs preventative maintenance on all IT related equipment to prevent hardware life cycle
degradation.
6. Performs physically demanding equipment installs and de-installs with varying degrees of height,
space, and other logistical difficulties. Maintains asset software management database with
equipment inventory.
7. Completes other additional assigned tasks in a timely manner with little to no supervision required.
8. Uses technical writing and effective documentation skills to thoroughly document problem resolutions
using the problem management software per department standards, for future troubleshooting
support and historical reference.
9. Performs other related tasks as assigned.

MINIMUM POSITION SPECIFICATION GUIDELINES
Basic Knowledge:
  • Installation, configuration, troubleshooting, and functional knowledge of common desktop software
    applications (Microsoft O/S, Office, E-mail, Internet Explorer)
  • Installation, configuration, troubleshooting, and functional knowledge of common desktop
    hardware (PC's, printers, monitors, keyboards, mice)
  • Understanding of basic wired and wireless networking concepts
  • Installation, configuration, troubleshooting of network related equipment (routers, hubs, switches,
    media converters, cabling).
    Previous Experience:
  • Minimal to intermediate job related experience, vendor certifications, college degree in related field or combination thereof.
    Excellent verbal, written and inter-personal skills. Degree or certification in Computer Science
    or equivalent business experience. Ability to use network diagnostic and installation hardware.
    Ability to train and assist users. Able to work independently with minimal supervision and
    have the ability to work under pressure in a fast paced environment. Must be able to lift 50 pounds and work flexible shifts, overtime and some weekends.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    LAN/Computer Specialist
    • This job has expired.