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Job Information
Job title

LOYALTY-Sr Client Support Analyst (5690CR/95)

Company Prepaid - Alpharetta
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Alpharetta
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 1/24/2008
Description
Job Title: Sr Client Support Analyst

Summary

Sr Client Support Analyst - Support front-line Client Relations team for account management, requirements definition, and issue resolution and project management.


Essential Duties and Responsibilities
Primary responsibilities include

  • Research and Issue Resolution - Support the front line team to handle certain client issues and escalated customer issues in a timely, professional, and thorough manner.

  • Project Management- Act as liaison for requirements gathering and documentation, with Client Relations project sponsor and Operations implementation efforts.

  • Support Client Relations departments for communications meeting and status updates.

  • Will also have responsibilities with billing/invoicing and SLA management.

    · Will be required to be carry blackberry and be part of an on-call rotation with other production support representatives in order to support Capital One 24/7


    Qualifications

  • Excellent verbal and written communication skills.

  • Proficient in Outlook, MS Word, Excel, and PowerPoint. MS Visio and/or MS Project a plus.

  • Ability to manage multiple projects and prioritize workload.

  • Takes initiative, is detail-oriented, and sees all tasks & projects through to completion.

  • Ability to work in a team work environment with all internal departments and external organizations.

  • Ability to quickly learn and understand the credit/debit loyalty business, including but not limited to business operations, customer service, IT, marketing, and finance."

  • Ability to learn and understand the drivers of ESC's business as well as the client's, and to continually work toward building and improving both without compromising the other.

  • Some travel may be required.


    Education and/or Experience

    Bachelor’s degree and 2+ years experience in Client Support in a B2B environment required. Financial Services (preferably credit/debit card), Marketing or Customer Service, or Loyalty Program Management Experience Preferred.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    LOYALTY-Sr Client Support Analyst (5690CR/95)
    • This job has expired.