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Job title

LT-PCS LOCET In-Take Project Analyst

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Louisiana, Baton Rouge
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/6/2009
Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following duties:

Functional Description:
· Complete intake process for applicants applying for Louisiana long term care programs
· Complete Level of Care Eligibility Tool (LOCET) and other applicable assessments
· Handle incoming and outgoing phone calls to Waiver and Long Term – Personal Care Services ( LT-PCS) applicants and recipients
· Provide prompt, professional customer service to ensure that all necessary information is covered and gathered from applicants/recipients in a clear, consistent, and professional manner
· Utilize ACS and DHH databases to input and update applicants/recipients’ information and track applicants/recipients’ application process for Elderly and Disabled Adults (EDA), Adult Day Healthcare Center (ADHC) and LT-PCS programs
· Handle TTD/TTY (telecommunications for the deaf) assistance calls
· Ensure that problems are promptly addressed, documented and rectified on time, with the proper follow-up and professional customer service
· Perform post assessment tasks related to LOCET mailing and follow-up for EDA and ADHC applicants/recipients
· Participate in departmental “team effort” functions and projects
· Participate in ongoing departmental and ACS training activities
· Perform other duties as assigned by management staff
· Make appropriate referrals for non-Medicaid community services
· Document all required information in applicable databases
· Provide consultation and assistance with application processes
· Participate in Continuous Quality Improvement (CQI) process

Education and Typical Years Experience
· Bachelor’s degree in a human services field
· Minimum of one year experience in social and/or human services, preferably working with the elderly, or mentally challenged and physically disabled persons
· Knowledge of healthcare preferred; Medicaid or Medicare experience also strongly preferred
· LOCET Certified



Special Requirements
· Working knowledge of and experience in:
¨ Office of Aging and Adult Services (OAAS)
¨ Bureau of Health Services Financing (BHSF)
¨ Department of Health and Hospitals (DHH)
¨ Medicaid
¨ CommunityCARE/KIDMED
¨ Office of Citizens with Developmental Disabilities (OCDD)
¨ Home and community-based waiver services
¨ Professional Services program
· In depth knowledge of medical and developmental disability terminology
· Excellent, proven skills in:
¨ Social assessment and evaluation
¨ Written, verbal, and presentation interpersonal communications
¨ Task and project organization
¨ Word processing and relevant computer applications
¨ Situational and organizational analysis
¨ Customer relations and service
¨ Management and supervision
¨ Leadership and motivation
· Strong, demonstrated ability to:
¨ Maintain strict confidentiality
¨ Work independently and autonomously
¨ Remain flexible and composed under pressure
· Ability and willingness to travel
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
Functional Description:
· Complete intake process for applicants applying for Louisiana long term care programs
· Complete Level of Care Eligibility Tool (LOCET) and other applicable assessments
· Handle incoming and outgoing phone calls to Waiver and Long Term – Personal Care Services ( LT-PCS) applicants and recipients
· Provide prompt, professional customer service to ensure that all necessary information is covered and gathered from applicants/recipients in a clear, consistent, and professional manner
· Utilize ACS and DHH databases to input and update applicants/recipients’ information and track applicants/recipients’ application process for Elderly and Disabled Adults (EDA), Adult Day Healthcare Center (ADHC) and LT-PCS programs
· Handle TTD/TTY (telecommunications for the deaf) assistance calls
· Ensure that problems are promptly addressed, documented and rectified on time, with the proper follow-up and professional customer service
· Perform post assessment tasks related to LOCET mailing and follow-up for EDA and ADHC applicants/recipients
· Participate in departmental “team effort” functions and projects
· Participate in ongoing departmental and ACS training activities
· Perform other duties as assigned by management staff
· Make appropriate referrals for non-Medicaid community services
· Document all required information in applicable databases
· Provide consultation and assistance with application processes
· Participate in Continuous Quality Improvement (CQI) process

Education and Typical Years Experience
· Bachelor’s degree in a human services field
· Minimum of one year experience in social and/or human services, preferably working with the elderly, or mentally challenged and physically disabled persons
· Knowledge of healthcare preferred; Medicaid or Medicare experience also strongly preferred
· LOCET Certified



Special Requirements
· Working knowledge of and experience in:
¨ Office of Aging and Adult Services (OAAS)
¨ Bureau of Health Services Financing (BHSF)
¨ Department of Health and Hospitals (DHH)
¨ Medicaid
¨ CommunityCARE/KIDMED
¨ Office of Citizens with Developme
 
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