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Job Information
Job title

Law Firm Help Desk Lead (TH)

Company Robert Half Technology
Wage Not specified
Location United States, California, San Francisco
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 6/4/2008
Description
Qualified candidates must be able to interview in person in SF.
If interested, please send your resume to ted.hazelrig@rht.com be sure to reference Job order # 00410-139657 in the subject line.
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Experience/Skills
JOB DESCRIPTION
4 year degree REQUIRED -
The San Francisco Office is seeking a User Support Coordinator to provide first level contact and coordinate with the Help Desk to deliver support to end users on a variety of issues by identifying, researching and resolving technical problems. The hours for this position will be 7:30 AM to 4:00 PM.
The User Support Coordinator will organize and team lead support efforts to provide quality, expedited and effective support to the team. Essential responsibilities include good understanding of all firm applications; ability to troubleshoot and resolve issues for end users; identify general set up and configuration issues; respond to all incoming first level calls; create work tickets and assign them to appropriate team member; diagnose, resolve and support primary firm applications; provide phone, floor and remote support; escalate calls to the next level of service as needed and follow up with users to ensure successful problem resolution; coordinate AV, video and teleconference services; organize and maintain all Help Desk/Desktop Services equipment and supplies; collect and organize documentation library for end user support; assist in new hire set up and employee exit procedures; and participate in on-call rotation.
The ideal candidate will posses excellent verbal and written communication skills; be organized and detailed. Must demonstrate patience, tact empathy and problem solving skills and be able to communicate effectively with all members of the firm. Excellent computer skills including a working knowledge of Lotus Notes, iManage and MS Office Suite. Understanding of PC hardware, printers and network environments. Two years Help Desk experience in a law firm. Excellent analytical and problem solving skills, ability to manage multiple assignments simultaneously while meeting deadlines and quality standards

Other desired skills:
Law Firm Help Desk Lead (TH)
This job has expired.