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Job Information
Job title

Lead Desktop Support, Information Technology

Company Sapient
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Miami
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 7/9/2008
Description
Lead Desktop Support, Information Technology

See Things Differently

We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by harnessing the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned, our passion for delivering exceptional value unparalleled.

Sapient is looking for individuals who want to make a difference. We are inventors and the work we do changes lives. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.

Job Summary
The purpose of this position is to provide full, end-to-end user support and ensure system performance. In doing so, the Senior Associate will draw upon a broad knowledge of hardware, software, networking, and application technologies to ensure steady state network operations.

In performing the essential functions of this role, the work environment is fast-paced, moderately noisy and team-based. Additionally, occasional travel may be required.

The Senior Associate, Information Technology works under the supervision of a Manager, IT or Specialist, IT.

Key Responsibilities
Essential duties and responsibilities include the following and others as assigned:

General Responsibility Specifics
I. IT Responsibility
  • Identifies, diagnoses and solves information technology problems and escalates when necessary
  • Identifies needs for technical support, determines level of support warranted and provides support to end users, including LAN connectivity, hardware, software, network, printing and telephony issues
  • Determines need for coordination of efforts with other team members to ensure timely quality of technical service to Sapient’s clients and users
  • Uses independent judgment and discretion to prioritize competing service requests and sets levels of expectation with Sapient people regarding IT issue resolution
  • Identifies needs for instruction and training and provides instruction and training on hardware and software to Sapient people within area of expertise
  • Ensures that problems are handled in a timely manner so as to eliminate down time and maximize company productivity
  • Acts as a liaison between Finance and third party vendors to support Virtual Ticket, Job Manager and Great Plains systems. Performs upgrades and patches as needed.
    II. Partnering
  • Coordinates with other persons within IT as well as other areas of Sapient to ensure effective and efficient operations and to resolve issues that may occur
  • Provides recommendations to management for the development of processes, policies and procedures
    III. Communication
  • Responds to inquiries from employees, Sapient managers, clients, vendors and other outside parties
  • Corresponds both orally and in writing with internal and external parties
    III. Company Contribution
  • Assists with special projects, as required



  • Education:
  • Bachelor’s degree in computer science, business or a related field is preferred

    Experience Guidelines:
  • 3-5 years experience in Windows, Exchange, Sand some Macintosh administration, enterprise backup technologies, telephony systems, or remote access technologies
  • Ability to solve complex problems.
  • Ability to work outside of standard business hours when necessary
  • Ability to communicate technical detail into every day terminology
  • Ability to work effectively with project teams and clients
  • Ability to solve and troubleshoot problems remotely


    About Sapient
    About Sapient
    Sapient, a global services firm, helps clients compete, evolve and grow in an increasingly complex marketplace. We operate two groups—Sapient Interactive and Sapient Consulting—positioned at the intersection of marketing, business and technology. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

    Our passion for client success—evidenced by our ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on our unique approach to drive growth and market momentum. Headquartered in Cambridge, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit .

    *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.df-tc

    Experience/Skills
    See above

    Other desired skills:
    Lead Desktop Support, Information Technology
    • This job has expired.