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Job Information
Job title

Lead Help Desk/Customer Support Analyst

Company Robert Half Technology
Wage Not specified
Location United States, Florida, Sarasota
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/8/2008
Description
Lead Help Desk/Customer Support Analyst. Robert Half Technology has been retained by an industry-leading Marketing Company to find a Lead Help Desk/Customer Support Analyst with 3+ years of experience. This is a great opportunity to build experience and get noticed for a rapidly growing and progressive company! The key duties of this individual are top notch customer service skills. You will spend 80% of the time providing first and second level phone support. You will perform problem recognition, research, isolation and resolution steps. The ideal individual must be able to resolve less complex problems, on the phone, while more complex problems may be referred to second level support or higher. You will fully log all requests for IT service into Remedy based ticketing system, escalate request if required, and manage all requests to closure. Will ideally perform problem recognition, research, isolation and resolution steps on requests for technology service. Will need to resolve all service requests in the areas of MS-Office 2000, Windows 2000, Windows XP, printers, copiers, and fax machines. You must have 3 + years of experience in delivering superb Help Desk support on the phone and in person for internal and external users. Flexibility with scheduling is a must as hours may vary and include: overtime, holiday and weekend coverage.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
• Experience with the support of Windows 2000 / XP. • Experience with Windows based and none based business applications, standard desktop applications (such as MS Office, MS Windows, anti-virus software, Internet browsers, e-mail) and the associated hardware platforms and peripherals, remote mobile computing and trouble shooting network connectively. • Respond to phone calls and e-mail messages for internal and external customers. • Troubleshoot incidents and requests received in ticketing system. • The ability to effectively reset passwords and unlock accounts. • Experience with setting up network printers and user accounts. • Excellent customer service skills. • The ability to work effectively and efficiently within a team atmosphere • The ability to communicate effectively with a diverse internal and external customer population, from executives to field personnel, and determine their support needs. • Possess strong MS Office (2000/2003) skills. • Experience with Windows XP and Windows 2000. • Experience with Laptop Connectivity • Experience with the combination of desk side and phone support for 2+ years. • The ability to troubleshoot remote connectivity. Please only apply to this position if you have recent relevant.

Other desired skills:
Lead Help Desk/Customer Support Analyst
This job has expired.