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Job Information
Job title

Lead IPC/IPCC Enterprise Engineer

Company PSI - ProTech Solutions, Inc.
Wage Not specified
Location United States, Texas, Dallas
Employment type Contract to Perm
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 5/7/2007
Description
Work will be done on-site in Dallas, TX.

The Contact Center Technology Lead Engineer is responsible for the reliability, performance, and strategic forecasting of all telephony and contact center related technologies and as an escalation point for technical issues. Manage capacity planning, installation, configuration and maintenance of all telephony and contact center related software and hardware. Provide necessary management reporting concerning contact center and telephony performance. Maintain ownership of contact center and telephony operations manuals and telephony network configuration documentation. Develop strategic direction for all contact center and telephony operations future upgrades. Provide integration and maintenance services for complex Voice Over IP (VOIP), IP Telephony (IPT) and IP Contact Center (IPCC) network. Self motivated and must work with little guidance, however, balancing this with communication and keeping management informed about

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Experience/Skills
1)10 years general Information Technology experience Expert
2)5 years of relative experience with Network LAN/WA Expert
3)5 years specialized Call Center experience Expert
4)3 Years of Cisco IPCC Enterprise experience Expert
5)Experience with Cisco Operations Manager or NetIQ Intermediate
6)Leadership/ability to guide support engineers Expert

Other desired skills:
1)10 years general Information Technology experience Expert
2)5 years of relative experience with Network LAN/WA Expert
3)5 years specialized Call Center experience Expert
4)3 Years of Cisco IPCC Enterprise experience Expert
5)Experience with
This job has expired.