Latest Jobs  
 
 
 
Job Information
Job title

Level 1 Help Desk

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Durham
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/4/2009
Description
Ajilon Consulting is a premier provider of information technology (IT) business solutions. With over 50 offices in North America and 12,000 employees worldwide, Ajilon Consulting is a company full of opportunities and exciting new challenges.

We are currently seeking a contract employee for Level 1 Technical Support to provide timely IT resolutions. The Analysts are the first point of contact for the users who call our IT support center. While providing the highest level of customer service, the Analyst answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 and 2 requests in a timely fashion. The Analyst escalates unresolved problem/issues/requests to the proper tier 3 support team. Ideal candidates will have multiple years of experience in a Level 1 or 2 help desk environment support Windows and Unix environments. Most have strong experience in MS products.

Thank you for your interest in Ajilon.
df-tc

Experience/Skills

 
Bookmark and Share