3 Month RTH opportunities with prestigioius financial services firm
LEVEL 2 SAN
Houston, TX
Key Skills/Selection Criteria
Specific Storage Administration Expertise:
Typically 24 months+ experience in distributed storage environments.
2 Year+ experience in an associated technology (Server, Networks)
Intermediate experience with zoning in a large switched fabric environment.
Intermediate experience configuring EMC DMX and/or Intermediate HDS Lighting line of products.
Intermediate experience deploying storage with controller based systems such as EMC Clariion or HDS Thunder line of products.
Intermediate experience installing and configuring host bus adapters.
Intermediate experience installing and configuring multipathing software (EMC Powerpath, HPUX Pvlinks, Veritas DMP, HDS DLM)
Intermediate knowledge/experience designing and deploying local/remote mirroring solutions for backup and disaster recovery. Knowledge of SRDF, Truecopy, Timefinder, and Shadowimage.
Business Skills:
Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues.
Good positive attitude and helpful approach
Good spoken and written English
Ability to communicate clear and concise information in support of team and firm goals.
Timely escalation of critical and/or complex issues as required.
Ability to solve operational issues with both tactical and long-term solutions
Good problem solving and analytical skills
Excellent time management and personal task prioritisation
Good planning skills and ability to deliver to agreed schedules.
Description and Responsibilities
Role description:
The Level 2 Operations function is the Primary contact point for level 2 Storage service and support activities
The function provides 24 x7 coverage, with 2 shifts running from India
On-site attendance is required to work 1 of the 2 India Shifts
The role has customer engagement. Both Customer teams and GTI teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone.
Skill summary:
Intermediate skills in storage products ? Storage Area Networks (SAN), Enterprise Storage Arrays,
Intermediate knowledge of large scale Enterprise backup solutions
Intermediate experience with multiple host operating systems (Microsoft Windows, Sun Solaris, HP HPUX, IBM AIX)
Proactively analyze problems searching for ways to mitigate future risk
Provide Level 2 production support for distributed storage environment including accurate problem identification, ticket documentation and customer/vendor engagement
Intermediate knowledge of multiple major vendor platforms
Intermediate business continuity/resiliency knowledge
Primary Responsibilities:
SAN/NAS Shift members are responsible for monitoring and completion of all incoming SAN and NAS incident and service request workload to the required SLAs
Attendance on technical bridges with technology teams to drive resolution of incidents
Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
Maintain operational support documentation
Perform scheduled housekeeping activities
Make on-going improvements to event monitoring in agreement with level 3 teams
Ensure environmental testing and SABRE tests are completed successfully as required
Track and report service metrics as defined
Manage Key Relationships
Data Centre Operations and Infrastructure Operations - IOC
Business Aligned support functions
LOB support teams, AD Support teams
Level 2/3 support personnel
Other GTI support organisations
Vendor Level 1/2 support engineers