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Job Information
Job title

Level 3 DeskTop Support

Company mastech
Wage Not specified
Location United States, Kentucky, Georgetown
Employment type 3-6 Month Contract
Education Not Specified
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 10/7/2008
Description
LEVEL III HelpDesk Support

Long-term role in Georgetown KY

Level 3 Technical Support ???
Support technician responsible for daily operations, installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.

Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.

Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows 2000.

Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000, install and configure Windows 2000 Servers (Compaq). Strong troubleshooting capabilities are required.

Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.
Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment

Responsibility includes break/fix for plant floor equipment.

Candidate should be able to work under pressure.
Repair and/or replacement of critical plant floor equipment require a 15-minute turn around time.

Strong Project Management skills a plus.
Requires the ability to create and manage project activity. Ability to take direction as well as being a self-starter.

Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures.

Strong Proficiency in written/verbal communication skills

Team player with ability to multi-task, follow direction, and learn quickly

Lotus Notes knowledge a plus.

MCSE and other certifications a plus.

Provide 24 hour on-call coverage

Judgment Requirements

Other than standard guidelines, procedures and assignments, little direction may be given. The candidate should be able to manage their time and assignments. Thoroughness in completing tasks is imperative.

The candidate will be interacting with the rest of the Information Systems team,
receiving instructions and sharing information, but will also be in contact with other groups coordinating changes and understanding requirements.df-tc

Experience/Skills
LAN,,

Other desired skills:
Level 3 DeskTop Support