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Job Information
Job title

Level 3 Helpdesk Analyst

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Durham
Employment type 9+ Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 5/13/2008
Description
Ajilon Consulting has been a premier provider of information technology (IT) business solutions since 1969. With over 50 offices in North America and 10,000 employees worldwide, Ajilon Consulting is a company full of opportunities and exciting new challenges.

We are currently seeking a Level 3 Helpdesk Analyst for an 18-month contract in RTP, NC.

* Investigates and resolves computer software and hardware problems
* Follows standard practice and procedures in analyzing situations to determine the appropriate response.

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Experience/Skills
*Ability to handle multiple complex technical issues simultaneously
*Customer Relationship/Helpdesk Experience helpful
*Excellent Oral & Written Skills
*High level network support experience in TCP/IP and VPN
*Microsoft certifications including MCSE preferred
*Training experience preferred
* Ability discerning which issues need to be forwarded to next level of support.
* Proficiency in variety of applications is required, such as - Win XP, Remedy, VPN, IE, Lotus Notes.
* Experience supporing Dell Laptops and HP printers a plus.
* Ability to troubleshooting efficiently.
* Excellent communication skills.
* Experience planning for and implementing upgrades.

Feel free to contact Kendra Andrews at 919-941-0001 or 888-296-7575 with any questions. Thank you for your interest in Ajilon.

Other desired skills:
Level 3 Helpdesk Analyst
This job has expired.