Level II Application Support - 4 Openings!

• Bachelors degree
• Excellent phone presence
• Excellent writing skills
• Windows OS savvy
• Microsoft IE savvy
• Experience supporting application users via the phone and email (our focus is on application support on the phone, NOT other forms of IT support)

Awards earned by our client in 2007 and prior:

• Working Mother s Magazine 100 Best Companies for Working Mothers
• Diversity Magazine s Top 50 Companies for Diversity
• Fortune Magazine s Best 100 Companies to Work For
• Training Magazine s 125 Top Training Companies
• Businessweek Magazine 50 Best Places to Launch a Career
• Hispanic Magazine Corporate 100 Leaders
• Companies That Care Honor Roll

Are you ready to join a company like this?


ROLE:
Exciting opportunity for two technical/software application Support professionals. Our client is a highly-respected and well established global organization where you can live up to your potential and experience opportunities for career growth. Three members of this support team have received accolades from the Help Desk Institute of America (HDI), so you will be working with high-caliber professionals.

Our Fortune 500 client offers real career opportunities, but it will require a mature and professional individual.

Due to the growth potential, the fact that this is a 2nd tier support/Level II support environment (not entry level), and our client's hiring policies, only those with a Bachelors degree need apply.

If you desire to join a highly-professional and educated team of individuals who work hard and play hard; who possess strong values and integrity, who practice a commitment to quality and learning, then you need to apply now!

Loyalty, excellent attendance, attention to detail, the ability to grasp moderately complex issues, and a genuine desire to do quality work is highly-valued by this team. Performing at a high-level will earn you great rewards with this organization.

You will provide both phone and email support and troubleshooting for a Web based proprietary software application/ASP accessed via the user's Web browser.

• Support both internal and external clients.
• Anticipate 25% phone support and 75% email support.
• Expect rotating shift assignments - this is 24x7 support with some remote shifts available.
• Maintain ownership of client issues to complete resolution.
• Utilize a call tracking database.

Training provided.


BENEFITS:
Dart transportation accessibility and discounts, Health Insurance, Life Insurance, Dental Insurance, Disability Insurance, 401(k), Vision Insurance