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Job Information
Job title

Level II Help Desk Tech/Computer Technician

Company Protech Systems Group, Inc.
Wage Not specified
Location United States, Ohio, Cincinnati
Employment type Full Time
Education Not Specified
Year Experience Less than 1 Year of Practical Experience
Travel Not Specified
Published on 1/6/2005
Description
Local company seeks a Level II Help Desk Tech/Computer Technician for a 6 month contract in a suburb of Cincinnati, OH. Person will be responsible for applications phone support of 4000+ remote users and will also repair hardware that is determined to need repair and is sent in by the remote users. Must have over 18+ months hands-on experience supporting: Nortel Contivity VPN, LinkSys networking equipment, Windows 2000/XP Professional, Lotus Notes 6.x, Computer Associates Remote Control, MS Outlook (Exchange 5.5 and 2003), providing remote telephone support to remote users,
supporting Dell desktop and laptop hardware, 2 years of Dell Latitude hardware, 2 years of MS Office XP and 2003 products (Word, Excel, Powerpoint and Access), and 1 year of PAL, SAP, Siebel, 5250 connectivity. Must be A+ certified. Dell premier certification is a plus.

This is not a call re-direction help desk. The technician will be expected to resolve over 60% of all tickets directed to level 2. Provides level II user support through analysis and problem solving to facilitate installation, implementation and, maintenance of a variety of computer and software technologies utilizing remote communication with the end user . Email: df-tc

Experience/Skills
18 months hands on exp. supporting: Nortel Connectivity VPN, LinkSys networking equipment, Windows 2000/XP Professional, Lotus Notes 6.x, Computer Associates Remote Control, MS Outlook (Exchange 5.5 and 2003), etc.

Other desired skills:
18 months hands on exp. supporting: Nortel Connectivity VPN, LinkSys networking equipment, Windows 2000/XP Professional, Lotus Notes 6.x, Computer Associates Remote Control, MS Outlook (Exchange 5.5 and 2003), etc.
This job has expired.