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Job Information
Job title

Level II Help Desk Tech

Company Protech Systems Group, Inc.
Wage Not specified
Location United States, Ohio, Cincinnati
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel Not Specified
Published on 10/1/2004
Description
Local company seeks a Level II Help Desk Tech for a 12 month contract in Cincinnati, OH. Position requires 3 years of Customer and Technical Support for a large Help Desk, 3 years of Analysis and Problem Solving, 3 years of AS 400 - reset profiles, 3 years of Microsoft Application / Visio, Powerpoint, Excel, Word, Access, 2 years of V N - Virtual Private Network, and 2 years of Lotus Notes.

Preferred skills include Novell password resets/Active Directory, Desktop Support, and Spanish. Person will be working 2nd and 3rd shift permanently and weekends - 4 ten hour days, 3 days off.

Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user.
Needs to be able to work in a fast pass Help Desk environment. Will also assign trouble ticket number and escalate for more difficult problems. Must be flexible as far as shifts. Traveling will be required for a month for training purposes. After the training is complete no traveling will be required. Preferred skills include Novell password resets/Active Directory, Desktop Support, and Spanish. Person will be working 2nd and 3rd shift permanently and weekends - 4 ten hour days, 3 days off. Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user. Needs to be able to work in a fast pass Help Desk environment. Will also assign trouble ticket number and escalate for more difficult problems. Must be flexible as far as shifts. Traveling will be required for a month for training purposes. After the training is complete no traveling will be required. Email: df-tc

Experience/Skills
3 yrs. Customer and ,Technical Support,for a large Help Desk.,3 yrs. Analysis, and,Problem,,3 yrs. of AS 400,,3 yrs. Microsoft ,Application/Visio,,Powerpoint, etc.

Other desired skills:
3 yrs. Customer and ,Technical Support,for a large Help Desk.,3 yrs. Analysis, and,Problem,,3 yrs. of AS 400,,3 yrs. Microsoft ,Application/Visio,,Powerpoint, etc.
This job has expired.