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Job Information
Job title

Linux System Administrator

Company Rackspace
Wage Not specified
Location United States, Texas, Austin
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/22/2008
Description
Linux System AdministratorLocation: AUSTIN, TX USJob Description:The Linux System Administrator provides technical support and technical consulting for Rackspace customers. Administrators have both direct (phone) and indirect (via email) contact with customers to assist in troubleshooting and maintaining complex web server configurations. Linux Server technicians have an extensive knowledge of web hosting technologies of Linux/Unix operating systems, and are able to handle over 90% of all customer issues that may arise.Responsibilities: * Provide fanatical customer service at all times. Go above and beyond to solve any and all customer issues. Customer service focus is a must. * Proactively monitor customer trouble tickets. * Ensure that all tickets and phone calls are handled within appropriate service level agreement timeframes. * Escalate tickets as needed * Serve as an escalation point for lower level support technicians. * Participate in rotating on-call schedule as a senior member of customer operations. Requirements * DNS fundamentals, including diagnostics with Unix tools * Network fundamentals, including diagnostics with Unix tools * Knowledge of PC Hardware * Red Hat Linux * Apache * MySQL * Sendmail and Postfix and Qmail * Basic PHP * OpenSSH * Plesk Control Panel * 2-3 years experiencedf-tc

Experience/Skills
See above

Other desired skills:
Linux System Administrator