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Job Information
Job title

List Conversion Technician

Company Abacus
Wage Not specified
Location United States, Illinois, Schaumburg
Employment type Full Time
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 11/21/2006
Description
A growing, dynamic company needs growing, dynamic people. That?s why Abacus has built a corporate culture that puts so much emphasis on hiring people that can do a great job today and fulfill their potential tomorrow. Abacus is a team of 500+ employees that are revolutionizing an industry ? and we?re looking for people who want to come along for the ride. People who want to make a difference and bring that attitude to work every day.



We help today?s leading direct marketers use their data to gain fresh perspectives on their customers and open up a wealth of opportunities. Our commitment to keeping our customers on the leading edge of marketing technology and practices requires a special breed of employee. In the eyes of an Abacus employee, each customer deserves the best possible effort and the highest possible commitment. Even in a highly competitive, increasingly complex, and constantly evolving world, we stay focused on what matters by staying true to our customers, our culture, and our corporate values.



Abacus has created a unique work environment that encourages people to innovate . . . one that rewards creativity . . . one that values risk takers. It?s a highly challenging, fast-paced atmosphere. By providing excellent training opportunities Abacus can help you achieve the career you want. In fact, the Best Companies Group just ranked our corporate headquarters us as one of Colorado?s top 10 places to work.

A. Basic Function:
? This technician is responsible for the proper reformatting, file preparation, file distribution, communication, and quality control checks of all files run through conversion for all list processing jobs related to the Data Management Services line of business.
B. Key Accountabilities
Customer Service
? Responds to internal clients in a timely manner either by phone or email.
? Professional and courteous follow-through on conversion issues until resolution.
? Works closely with Client Service Representatives (CSRs), the Client Programming department, and Tape Library to coordinate proper file conversion.
? Provide detailed daily updates on progress of jobs and projects.
? Responsible for maintaining conversion integrity

File Conversion
? Validates that client layouts are accurate and representative of data received on all files.
? Provide translation of client supplied layouts in the form of standardized layouts and instructions to the Client Programming Department for conversion.
? Assures that all conversion documentation and instructions are maintained and/or modified where necessary.
? Researches and/or resolves data issues
? Responsible for Quality control checks on all converted files.
? Responsible for accurate conversions for all lists converted

Data Integrity and Quality Assurance
? Performs rigorous validation that conversions are done correctly through system generated reports as well as specific user defined reporting, both pre and post conversion.
? Accountable for quality, accuracy, and efficiency of job performed.

Other
? Completes special projects as assigned.
? Assists other List Conversion Group Technicians with workload where appropriate.
? Proper utilization of the internal workflow system (JTS) to account for all work flow.
? Daily maintenance of the Metrics system to provide updates on job status and assignments.
? Execute internal application to log and document data file attributes for all files used in current and previous jobs.
? Perform research on conversion files using internal application that reads foreign tape Logging databases.
C. Metrics
? Accuracy ? Assure that all conversions are done with 100% accuracy.
? On-Time Delivery ? Files are expected to be converted and approved within 24 hours of file receipt and instructions.
? Effective Teams ? Professional and courteous interaction with all clients both internal and external.
? Continuous Process Improvement (CPI?s) ? Actively participates and contributes to projects undertaken by the List Conversion Group department or other company projects.
D. Knowledge and Skill Requirements
? Excellent communication, interpersonal, organization, customer service skills are required. Data proc

Experience/Skills
See above

Other desired skills:
List Conversion Technician
This job has expired.