Managed Services Subject Matter Expert (NJ)

Up to $120K

Responsibilities:

• Provide presales support in the assigned region to regional sales engineers and sales reps for the Managed Services segment. This includes hosting of customer's production critical environments and the various services that revolve around that segment of the business; monitoring, application support, etc.
• Deliver technical presentations of service offerings to new and existing customers.
• Gather technical information on the customers IT environment. Including but not limited to data center operations, hardware and operating systems, networking infrastructure, backup processes and applications.
• Engage customers to extract critical technical and business drivers that may position deliverables.
• Engineer detailed and/or complex solutions for Managed Services.
• Prioritize and manage to the regional sales opportunities and goals.
• Maintain familiarity and adherence to all Company methods and procedures.
• Consistently manage all support requests to a timely and successful completion.
• Provide tier II support to sales engineers; including assisting with the creation of customized or out of the box solutions.
• Provide technical support for new product development.
• Deliver technical product training to sales engineers and other subject matter experts.

Qualifications:

• College degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
• Prefer degree in Computer Science, Engineering or work experience equivalent.
• Significant experience in Managed Services
• 5 to 7 years of technical services support or pre-sales support experience.
• 5 to 7 years of managed hosting services or networking experience.
• "Creditworthiness" and ability to use a personal credit card for all reimbursable expenses is required
• Excellent PC skills and common business applications. (MS Word, Excel, Powerpoint, Access, Visio)
• Detailed knowledge of Information Technology to include data center infrastructures, data backup and recovery concepts and technologies.
• General business operations knowledge

• TCP/IP Networking basics
• Data center operations basics including; power, HVAC, fire suppression, security
• Windows and UNIX OS basics
• General Web technology basics
• LAN switching, routing and security basics
• WAN technology basics
• Backup methodology and technology basics
• Storage basics
• Basic understanding of high availability methods, protocols and designs

• Managed Hosting Services, technologies and concepts.
• Data replication and data mirroring technologies and processes.
• Networking and telecommunication technologies and concepts.
• LAN switching, routing and security.
• Network security methods, appliances and systems.
• SAN, NAS and DASD installation, configuration and management
• System components and usage.
• Operating systems installation, configuration and management
• Web, database, Middleware, email or ERP application installation, configuration and management
• Consulting and Technical Services.