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Job Information
Job title

Manager IT - Retail Field Services

Company SaveALot
Wage between $0.00 - $0.00 Annually
Location United States, Massachusetts, West Bridgewater
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/20/2008
Description
SUPERVALU is a premier food and drug retail powerhouse with world-class supply chain and support services. We are the nation’s third largest grocery provider, with a diversified portfolio of regional retail banners, locally managed and branded, spanning the nation, coast-to-coast and border-to-border. As the largest food distributor to retail stores in the United States, we also provide a robust suite of supply chain services to serve both our own retail banners and thousands of independent retailers.

Combined, SUPERVALU’s two lines of business provide a wealth of diverse opportunities to grow and to contribute to a thriving enterprise

Our Philosophy:

Ongoing pursuit of excellence is a way of life at SUPERVALU and a key to our success. To achieve excellence, we seek associates who will contribute innovative business solutions. We embrace change and welcome others who do.

Our employees are as diverse as our opportunities - representing all ages, backgrounds and parts of the country. What they have in common is: talent, passion, sense of urgency, focus, standards, integrity - and an unsurpassed customer orientation. They form the foundation of our SUPERVALU Advantage - the key to our continuing success.

Title: Manager IT - Retail Field Services

PURPOSE

The IT Manager’s role is to plan, coordinate, and supervise all activities in their specialty field related to the design, development, and implementation of application/infrastructure systems, services, and processes. The IT Manager is also responsible for supporting the maintenance and upgrading of their existing application/infrastructure systems and services. The incumbent will guide his/her team on issues related to the design, development, and deployment of mission-critical information, infrastructure and/or software systems. The IT Manager is responsible for managing a team and/or Team Leads, establishing goals and objectives, managing performance and deliverables, and developing and mentoring staff. This position operates with latitude for un-reviewed action or decision. The IT Manager is responsible for managing performance and deliverables from a global workforce of associates and vendors that may be operating from various time-zones.

JOB RESPONSIBILITIES AND ACCOUNTABILITIES

  • Reviews and approves proposals for the utilization of IT resources and techniques to systems or infrastructure, processes, and procedures. Works with external vendors as needed.
  • Manages the execution and delivery of department projects, including problem definition, and recommendation of changes to systems, infrastructure or processes.
  • Where applicable, ensures that Service Level Agreements are created and systems are stable for turnover to support services. Oversees efforts in working with application/infrastructure support organizations to assist in the hand-off between development and support.
  • Maintains customer relationship and integration of activities through regular communications with business/IT managers and directors.
  • Identifies and coordinates activities requiring resources across the IT Department.
  • Develops project plans including resource and capital requirements; provides input into budgeting process regarding area expenses such as travel, training, etc.
  • Ensures staff is adhering to organizational methodologies, company policies and procedures.
  • Responsible for all aspects of managing the team including; setting goals and objectives, managing performance, developing associates, staffing, promotions and salary administration. Manages performance utilizing organization’s performance management system, practices and tools; applying them to developing and improving individual, team, and organizational performance. Implements formal or informal rewards and recognition programs for employees and identifies opportunities to enhance performance, e.g., practice assignments, training and shadowing. Works with associates to create individual and career development plans.
  • Stays abreast of emerging technologies and trends in Information Technology disciplines and retail business areas the company serves in order to drive innovation into the organization.
  • Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers. Contributes to the ongoing evolution of process/methodologies that pertain to the software development lifecycle, people management, business process or information services.

    SPECIFIC FIELD SERVICES TASKS AND RESPONSIBILITIES
    Customer Relationship Management with the Divisions; provide bi-directional communications, focal point into IT, managing users expectations concerning systems and services and performance levels. Become part of Division team (budgeting, staff meetings, quarterly reviews, etc.), crisis management, marketing IT capabilities, defining requirements for standard services and/or solutions for Division problems, coordinating mergers/acquisitions and business reorganizations as it affects their service area and communicating value.

    Advise Division senior management regarding IT planning, direction and strategy
    Serve as liaison from Division customers to Corporate IT to communicate business requirements and opportunities.

    Develop and implement an effective IT organization that will provide the most efficient delivery of Technology Services to user community. Make the appropriate changes to the organization structure as business conditions dictate

    Responsible for the Solution Life Cycle which includes extension of planned services into their service area., Participate in APEX steps as necessary (business case, implementation etc.), participating/driving post implementation review and “report card” for projects in their service area, coordinating the implementation schedule, ensuring division buy-in for readiness for pilot and rollout and coordinating/assisting business case development with IT Account Managers. Management of moves/add/changes, security, general polices, processes procedures, and responsible to communicate opportunities for continuous process improvement.

    Ensure compliance with the “Rules of Engagement” and standards.

    Serve as a positive advocate for change

    Day to Day operations including printing, tags, backups and delegating administration of certain functions such as new employees, terminations and security, coordinating IT activities for remodels and new stores, coordinating with IT Installation Services, facilities management (non retail), and asset management.

    Support the Retail environment through coordination of rollout schedules, managing expectations. Communicate changes, disruptions and communicate value. Head up store advocacy role.

    Responsible for all IT support services and associates within the Division related to planning, administration and implementation. Ensure service commitments are met, including timeliness and quality. Assign and direct activities of all Division IT associates. Review and evaluate performance. Advise, direct and consult on Division IT concepts and policies

    Manage technical, desktop and production support for Divisions, Area, District Offices and DC (Food & Drug)

    Provide ongoing support, and training, to Division Office & DC users, of all IT systems. Coordination of training efforts for all users in their service area, this to include the following: Applications (ABS), Shrink-wrapped applications, PC, operating systems, web browser, IT services and products that IT provides. Retail environment would include providing assistance as necessary and Security training.

    Manage and monitor Division IT Services ensuring effective operations in accordance with company/departmental policies, procedures, and standards.

    Work with other areas of IT Management to build department policies, procedures, standards, long-range goals, and projects relating to Division IT Services.

    Business Continuity Facilitation through Business recovery and IT infrastructure recovery.

    Oversee operation of hardware, software and peripheral equipment ensuring use in accordance with company priorities

    Administer formal Service Agreements. Meet periodically with Department Heads to review Service Agreement, service issues, and new opportunities.

    Prepare and effectively administer the IT departmental budget.


    THOUGHT LEADERSHIP
  • Make Sound Decisions: Focuses on important information without getting bogged down in unnecessary detail. Probes and looks past symptoms to determine the underlying causes of problems and issues. Brings to bear the appropriate knowledge, information, and expertise in making decisions. Makes decisions in the face of uncertainty.
  • Use Financial Data: Makes prudent decisions regarding expenditures. Draws accurate conclusions from financial and quantitative information. Accurately forecasts costs and revenues. Summarizes and uses financial performance data to provide useable feedback and clearly communicate results.

    RESULTS LEADERSHIP
  • Build Realistic Plans: Identifies action steps needed to accomplish objectives. Prepares realistic estimates of resource requirements (e.g., budget, headcount) needed to accomplish team or work group objectives.
  • Manage Execution: Conveys clear expectations for assignments. Delegates assignments to the lowest appropriate level. Monitors progress of others and redirects efforts when goals change or are not met. Holds people accountable for achieving their goals.
  • Show Drive and Initiative: Does not easily give up in the face of unexpected obstacles. Sets high standards of performance for self and others. Puts in extra effort and work to accomplish critical or difficult tasks. Tackles tough challenges or problems quickly and directly.

    PEOPLE LEADERSHIP
  • Motivate Others: Conveys confidence in others’ ability to do their best. Encourages others to set challenging goals and high standards of performance. Fosters a sense of energy, ownership, and personal commitment to the work. Celebrates and rewards significant achievements of others.
  • Develop Others: Identifies the qualifications required for successful job performance. Provides honest, helpful feedback to others on their performance. Helps other identify and prioritize their development objectives. Promotes sharing of expertise and a free flow of learning across the organization.
  • Foster Open Communication: Conveys spoken information clearly and concisely. Listens carefully and attentively to others’ opinions and ideas. Encourages others to share information and viewpoints frankly and openly. Proactively shares timely updates and information with relevant parties.

    PERSONAL LEADERSHIP
  • Establish Trust: Shows consistency between words and actions. Treats others fairly and consistently. Accepts responsibility for one’s own performance and actions. Confronts actions that are or border on the unethical.

    JOB REQUIREMENTS

    Relevant Experience, Education, Certification, Knowledge, Skills and Abilities:

  • Bachelor’s degree required
    o Degree in Computer Science preferred.
  • Minimum 4 years of Information Technology experience required
    o 6-8 years of relevant of Information Technology experience preferred
  • Experience leading a team required
  • Demonstrated ability to influence key IT and business leaders
  • ITIL Foundations certification preferred
  • Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
  • Ability to manage competing priorities
  • Must have strong computer skills and be proficient in use of Microsoft Office applications
  • Exposure to methodologies and specific quality assessment/certifications such as ISO and CMMi

    The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.df-tc

    Experience/Skills
    See above

    Other desired skills:
    Manager IT - Retail Field Services
    • This job has expired.