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Job Information
Job title

Manager of Help Desk

Company Robert Half Technology
Wage Not specified
Location United States, New Jersey, Florham Park
Employment type Temporary
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/8/2008
Description
Company in Florham Park has a contract to hire position available for a Help Desk Manager. This position will report to an IT Manager. Position will involve managing a Help Desk team of 8; handling all escalated issues; managing work flow; handling all statistically reporting; and training, developing and coaching staff.The ideal candidate will have 5+ years of Help Desk or Desktop Support Management experience, preferably with a smaller team. Must be knowledgeable in all MS Office Suite products and Lotus Notes. Candidate must have strong leadership, customer service and coaching/mentoring skills.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.df-tc

Experience/Skills
MS Office, Outlook, Lotus Notes, Imanage, VPN, Citrix.

Other desired skills:
Manager of Help Desk