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Job Information
Job title

Manager of Help Desk

Company Robert Half Technology
Wage Not specified
Location United States, Tennessee, Germantown
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 6/4/2008
Description
Responsible for the general supervision of assigned Help Desk Associates within the Information Systems Help Desk. Activitiesinclude training, supervising and scheduling the support staff in providing multi-tier customer support while ensuring all requestsare properly documented, assigned, escalated and or resolved. Grants and revokes system and network access. Performssystem access audits and monitors system usage for policy compliance. Participates in projects related to Help Desk matters.Programming in C, C++, PHP, Visual Basic, HTML, ASP and Java may be required. Assists in planning, project management,process development, system configuration, testing, maintenance and administration of all Help Desk hardware and softwaretools, report generation and report analysis. May be required to dispatch calls to technicians or perform other related duties.df-tc

Experience/Skills
Must consistently demonstrate strong analytical and customer service skills and have a comprehensive understanding of a widerange of hardware and software applications.

Other desired skills:
Manager of Help Desk
This job has expired.