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Job title

Microsoft Support Engineer- Permanent Position - NEEDED NOW!!

Company CDI
Wage Not specified
Location United States, Michigan, Southfield
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/24/2011
Description
WHY WAIT?

Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change and CDI can help.

We have an immediate need for a Microsoft Support Engineer - Permanent Position

Job Description:

The Microsoft Technical Systems Engineer is responsible for support of global Microsoft infrastructure including hardware, Operating system, networking and infrastructure application support.
The current environment is utilizing Microsoft Active Directory 2003, Microsoft Windows 2000, 2003 and 2008 servers as well as SCOM, SCCM, OCS, Citrix, and VMware. This environment continues to change and develop with the addition of new technologies, this role is responsible for supporting all currently used technologies (including legacy) and all new technology moving forward.

Responsibilities:
' Responsible for providing Tier 2 and Tier 3 server support
' Manage support requests via ticketing systems. Interface with clients and the Help Desk for issue resolution
' Identifies and documents root cause analysis for incidents that result in a service disruption
' Provides On-call support (24x7) to assist with troubleshooting, escalation, or recovery of failing equipment
' Supports and coordinates installation of server and desktop technology for new projects.
' Develops and maintains procedures for equipment installation and configuration support
' Coordinates sharing of best practices and policies and procedures
' Provides support in the area of systems inventory data, and client agent communication.
' Provide data backup and restoration services in accordance to established policies ensuring data is protected effectively
' Support Disaster Recovery services across the region including return to normal operations following resolution of a disaster event
' Coordinating of all changes following the approved change control processes to ensure changes to the infrastructure that may affect the service are managed effectively
' Engaged with the IS Information Assurance Group to ensure compliance with internal IS standards relating to Infrastructure
' Engaged with the IS Performance Management Group to ensure that the desired metrics, relating to Infrastructure are met
' Engaged with the IS Global Network Team to ensure that the impacts of future changes are understood and the required capacities and skills are planned within the region.
' Engaged with the Client Service Desk to ensure that all calls that can be resolved on first call are being handled effectively

Requirements:
Bachelors Degree required. Preferably in Computer Science, Information Systems or related field
' 4+ years experience in a Microsoft network environment
' MCSA, MCSE or other Microsoft certification a plus
' Experienced in managing 200+ server
' Knowledgeable in patching process with SCCM, Software Updates
' Demonstrated ability to create technical documentation
' Working knowledge of network protocols and standards
' Strong experience knowledge of Microsoft operating systems
' Working knowledge of hardware and hardware concepts
' Microsoft network troubleshooting skills
' Ability to communicate effectively with technical staff and end-users
' Highly self-motivated and directed
' Experience working in a team-oriented, collaborative environment
' Good organizational skills with ability to prioritize workload
' Strong experience with all Microsoft technologies such as Active Directory, System Center
' Experience with Citrix and VMware a plus
' Strong interpersonal skills, presentation and communication skills essential


TAKE ACTION!
Why wait another day!
It is time to act!
Apply NOW and join the CDI Team today.

CDI is an Equal Opportunity Employerdf-tc



Experience/Skills

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