Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Mortgage Help Desk Specialist

Company Corporate Office
Wage between $0.00 - $0.00 Annually
Location United States, Pennsylvania, Canonsburg
Employment type Full Time
Education Associate
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 6/6/2007
Description
NVR Inc. is seeking a highly self-motivated individual to assume the position of Mortgage Help Desk Specialist in our Canonsburg, PA offices.

Requirements:
  • Excellent customer service skills
  • Strong interpersonal and communication skills (oral and written)
  • Ability to multi-task and prioritize
  • Excellent problem solving skills
  • Strong attention to detail
  • Windows 2000 and XP Operating System expertise
  • Good working knowledge of MS Office Suite and any related technical expertise
  • Willing to work in a team environment
  • Fiserv Unifi Pro system expertise preferred
  • Knowledge of Mortgage operations preferred

    Responsibilities:
  • Answer application related problem phone calls from the Mortgage and Settlement Services user communities and enter tickets into call tracking software
  • Provide first level business & technical support, while maintaining the 'human connection' with your customers
  • Identify, recommend and implement improvements for the support process
  • Maintain customer's confidence while considering Help Desk calls from the customer's point of view
  • Keep the customers focused and on track through problem resolution
  • Provide off-hours support on a rotation with other Help Desk Specialists
  • Promote a teamwork atmosphere between the Help Desk and technical personnel
  • Promote a teamwork atmosphere between the Help Desk and remote PC call center
  • Participate in Application Testing, following a defined methodology
  • Troubleshoot and analyze application problems
  • Keep process and procedures documentation up-to-date

    When you work for an industry leader, we reward you with:
  • Excellent Salary Package
  • Outstanding Growth Potential (90% of our managers have been promoted from within)
  • Lucrative Profit Sharing/ESOP Plan
  • Relocation Assistance
  • 401(k)
  • Medical Insurance (HMO or PPO)
  • Dental Insurance
  • Paid Vacations and Holidays
  • Home Purchase Discount

    It takes a strong team to build a successful company and if you are interested in taking part in tough challenges to come up with smart solutions, NVR is the team for you.

    No Phone Calls Please
    We are an Equal Opportunity Employer
    Drug Testing, Background and Credit Check Required

    All applicants must be legally entitled to work in the United States, as NVR does not provide sponsorship of H1 visas.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Mortgage Help Desk Specialist
    • This job has expired.