We are seeking candidates with the following background: 1 year of professional experience with a related degree (Networking, Information Technology, Computer Science, etc.) or 3-5 years of professional experience with no degree.
Experience required in the following: -Windows or Unix OS -Remedy Ticketing System -LAN/WAN Support -Tier 1 Help Desk or NOC Support experience
Day-to-day: Monitor troubleshoot various Servers and networks for clients and meet all SLA's: Responsible for identifying, ticketing, and tracking incidents through the system. Responsible for incident remediation including monitoring incidents through resolution. Use network management software to isolate problems in Real Time. Acknowledge alarms and follow through using troubleshooting procedures. Open and close trouble, maintenance, and change control tickets within a specific time, while detailing the issue for the ease of knowledge transfer. Contact and deploy appropriate Field Technician when necessary. Resolve circuit issues including contacting vendor if applicable. Perform first level hardware/software problem analysis, identification, and resolution; execute problem documentation, escalation, and notification procedures. Escalate trouble tickets when appropriate using escalation procedures. Update and/or create new procedures to document current processes in the NOC.
Apex Systems, Inc. is an Equal Opportunity Employer and encourages minority and female applicants to apply.