Description:
Troubleshoots problems that involve trade-offs between cost containment and or timeliness of service. Articulates the business value and impact of technical and non-technical information and understands when to escalate issues. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Delivers project and process documentation for small-to medium-scale projects. Must have a strong technology background to understand change requests and to recommend alternate solutions. Is often consulted by peers and seen as the informal leader on tactical problems. Must have the ability to work with telephone company carriers to troubleshoot circuits. Performs all technical program tasks with minimal supervision. Must have strong project and coordination skills.
Required Skills:
Intermediate understanding of LoB technology drivers and their impact on architecture design
Intermediate understanding of performance and monitoring
Knowledge of more than one specific infrastructure technology
Intermediate troubleshooting skills
Ability to troubleshoot Telco circuits
CCNA
LAN/WAN
Excel
Responsibilities:
Basic Routing and Switching concepts (CCNA level)
Basic LAN and WAN troubleshooting skills
Wireless LAN's
Familiarity with UNIX environment
Ability to follow documented steps and processes
Ability to identify situations that need escalations
Microsoft Excel and Visio skills
Qualifications:
Bachelor degree in a Computer Science, Telecommunications, or equivalent highly desirable and/or preferred.
3 - 5 years of extensive network design or operational experience within a large enterprise environment, some of it in a multi-platform, distributed environment.
CCNA Certification or equivalent highly desirable and/or preferred.
Tekmark Global Solutions, LLC
Tekmark Global Solutions, LLC ( ) provides information technology, telecom services, and business solutions to a broad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.