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Job Information
Job title

Network Management Operations Help Desk Manager

Company CDI
Wage Not specified
Location United States, Virginia, Herndon
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 12/20/2007
Description
4X10 shift-responsible for responding to automated network alarms,cust calls & vendor notification of network outages by initiating a trouble ticket and documenting info.responsible for fault isolation and resolution of complex network troubles and report findings to appropriate service centers or higher technical levels for resolution.Must be able to manage multiple network issues & resolve using customer & infrastructure database info & other resources.lab simulations, established procedures and engineering problem solving techniques. Performs assignments with broadly defined objectives,Determines problems & delivers known solutions by translating general directions into specific objectives,priorities Solves network issues by adapting previous solutions to fit new conditions.Works under min supervision.Client group includes field technicians,IPG,& other providers. May support Field Opserations.

Required:
Configuration Management Tools OpenView
SNMP

Internet Platforms Internet Information Servers

Network Bandwidth Broadband

Network Protocols: FTP, SMTP, SNMP, TCP/IP

Systems Administration: DHCP, DNS, Event Management, Network Monitoring, Remote Access
Server Utilities, System Back Up, Virus Monitoringdf-tc

Experience/Skills
See above

Other desired skills:
Network Management Operations Help Desk Manager
This job has expired.