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Job Information
Job title

Network Operations Technician

Company SinglePoint
Wage Not specified
Location United States, Washington, Bellevue
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/10/2008
Description
Summary: Willing to work multiple shifts (including nights) and 12 hour schedules.
Knowledge/Work Experience on: Network routers, firewalls, & application servers, IP based application systems, SMS, MMS/7, WAP, iTXT, iTV applications a plus. Knowledge and understanding of Windows XP/2K/Server/NT, BIND/DNS, SMTP, SNPP, SQL queries, SSH, VPN, WAN/LAN, Linux, NOC alarm systems & monitoring tools, is preferred.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Manage alerts and events on the SinglePoint messaging network. Ensure that all alerts and events are being handled appropriately, or escalated to appropriate team if not resolved by the NOC. Goal to handle 90% of the alerts within the NOC Ops team
* Manage network to ensure full compliance with all SLA's, contractual obligations, and SinglePoint procedural guidelines.
* Ensure follow-through by SinglePoint or external partners as required.
* Create trouble tickets for network or customer reported problems. Isolate, triage, resolve or escalate troubles as necessary.
* Act as the Technician on duty in the NOC. Serve as the first point of escalation for outages, notifications, escalations or other internal or external customers.
* Host outage and planned works bridges.
* Able to Perform MOP and software upgrades from remote access. Then Perform regression testing, and roll backs if necessary.
* In partnership with Customer Care, serve as a point of contact for high-value customers reporting issues to SinglePoint.
* Assist partners, vendors and customers to identify and isolate problems on their networks as they connect to SinglePoint. Ensure that external issues that affect SinglePoint network are being appropriately escalated and resolved.
* Identify troubles on the SinglePoint network and send notifications to internal and external customers informing them of events on the SinglePoint network. Escalate with external customers or vendors as necessary.
* Ensure quality and consistency with trouble reporting, documentation, and notification.
* Assistance with NOC tool development, Network upgrades and/or testing.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Preference for individuals with a "Associates Degree in Computer or Networking Sciences, or significant progress toward a similar degree. Previous NOC and/or customer service experience is desired. MS Server or Linux experience preferred (MS certifications a plus), or combination of education and experience.

Skills:
* Able to work with a wide variety of people, both in diverse roles and varied levels of management.
* Able to work well as a member of a team, as well as leading and motivating a team over whom he/she has no authority.
* Able to learn and understand complex computer hardware and software technology.
* Strong oral and written communication skills.
* Able to communicate complex situations quickly and clearly to people with a variety of technical skills.
* Highly detail oriented.
* Able to work independently, but still follow established policy and procedure.
* Excellent follow-through and documentation skills.
* Able to keep track of multiple competing priorities and deadlines and deliver quality results on time. Able to re-prioritize work based on service impact.
* Demonstrated ability to successfully give and receive mentoring.
* Solid understanding of at least some of the following technology infrastructure including Windows NT, Windows 2000, SQL Server, Solaris, Linux, Oracle, Veritas, firewalls, switches, load balancers, remote support, telecom, SS7.
* Good working knowledge of LAN/WAN networking, communications protocols, configuration and network problem solving. Experience with network management and system administration is a plus.

Language Ability:
Able to clearly communicate both verbally and in writing. Able to translate complex networking situations into readily understandable communication both internally and externally. Ability to read/speak Spanish a plus to help with our international customers, but not required.

Reasoning Ability:
Able to quickly collect data from the network, understand inter-networking dependencies, and resolve network based problems using valid and repeatable processes and procedures. Able to draw correlations from customer or network reported problems to other issues on the network.

Computer Skills:
Basic Office Applications: Word processing, Spreadsheets, Internet software, E-mail, Database software. Mozilla Firefox, Windows Live Messenger, MS Office with "PowerPoint", MS Visio, Trillian

Networking: Windows XP/2K/Server/NT, BIND/DNS, SMTP, SNPP, SQL, SSH, VPN, MM7, etc.

Working Knowledge of Tools: PERL, C++, STD Protection clients, Remedy Trouble ticketing, Ethereal, Python, RealVNC, SQL Tools, UltraEdit, Vim, Notepad++, VMWare, WinSCP3, Putty, PCAnywhere, UltraMon, .NET 2.0, .NET IDE (IE MSFT VS.NET or sharp develop), Unix Utilities for win32
Pstools, tmon

Scheduling:
Able to work a variety of shifts, including swing shift, graveyard shift, weekends and holidays. Employees may occasionally be placed on-call and will be required to work if called.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting at a computer terminal for a shift that could last as long as 12 hours. The employee may be required to remain in place for several hours. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception, ability to see/use computer screens and ability to adjust focus.df-tc

Experience/Skills
See above

Other desired skills:
Network Operations Technician
This job has expired.