Network Operations Technician

Providing operational support of PPL's critical infrastructure. This includes installations, break / fix and a good amount of project work. Duties include 24 x 7 on call support, travelling to remote sites, off hours work and weekend work, and sometimes working in hazardous environments. Individual will be follow PPL's outage process which includes an Incident ticketing system, and a change request ticketing system.

Works directly with customers and vendors to identify, troubleshoot, resolve data networking related issues. Monitor LAN/WAN connectivity to ensure that all users have the required LAN/WAN connectivity. Troubleshoot and resolve LAN/WAN connectivity issues as they arise. Troubleshoot hardware problems. Provide timely and accurate progress status on all ongoing support issues, with an emphasis on problems, issues, and concerns. Monitor telecommunications performance and make configuration changes to hubs, Routers, Switches, etc., as necessary to ensure that maximum network performance is maintained. Evaluate and recommend new or upgraded products to enhance the performance of the LAN/WAN.

Technical Skills:
HP Openview Network Management system
Checkpoint Firewalls / SPLAT
VOIP Voice Over IP setup and support
Routing protocols OSPF, BGP, RIP
WAN technologies Frame Relay, PPP, ATM, MPLS,
SONET

Hardware platforms:
Nortel BCN, ARN Routers
Nortel L2, L3 routing Switches (Passport, Baystack Switches)
Nortel Contivity VPN, SSL VPN
Nortel Load balancers
Cisco wireless WLAN equipment
Cisco C6504
Cisco C6509
Cisco C3750
C2950G
Riverbed WAN optimizers
TXport CSU / DSU

Certifications:
CCSA
CCNA

Manpower is an Equal Opportunity Employer (EOE/AA)