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Job Information
Job title

Network Services Support

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, Missouri, Bridgeton
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 6/27/2009
Description
Description The Network Services Support Candidate will have the ability to perform and coordinate complex trouble resolution for Business and Consumer Voice Over IP platforms. In addition, SME responsibility includes support for the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups.

To be considered for this position the candidate must meet the following criteria:
1. Absolutely have strong UNIX, SIP, and/or VoIP Applications related skills.
2. Be willing to meet the demands of a 24x7 position including rotating on-call, night and weekend work and other out of hours support.
3. Have a broad level of advanced technical knowledge, combined with the conceptual ability to relate work performed to the overall VoIP platform.
4. Ability to proactively identify and troubleshoot VoIP service impacting troubles.

Because this position partners with Labs, Technical Development, Advanced Technical Support, the VOIP Fault Management teams, and external vendors, communication and teamwork skills are also necessary for success.

Teamwork with these various groups reduces troubles that may impact service availability and secures long term fixes that will prevent future service affecting failures.

VoIP experience and good UNIX skills are key to meeting the requirements for this job.

Qualifications:
  • UNIX Expert Required
  • SIP Expert Required
  • VoIP Experience Expert Required
  • Trouble Shooting VoIP Application Problems Expert Required
  • TCP_IP Protocol understanding Expert Required
  • SQL Database Abilities Intermediate Desired
  • Verbal Communications Intermediate Desired
  • Written Communications Intermediate Desired
  • Pearl Scripting Intermediate Desired
  • Linux Intermediate Desired
Skills UNIX, SIP, VoIP Experience, Trouble Shooting VoIP Application Problems, TCP_IP Protocol understanding, SQL Database Abilities, Verbal Communications, Written Communications, Pearl Scripting, Linux Synectics offers competitive salaries and a full suite of benefits. EOE.
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Experience/Skills
See Above

Other desired skills:
Network Services Support
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