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Job Information
Job title

Network Services Support

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Dallas
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/4/2009
Description
DESCRIPTION
The candidate will design, implement, and test contact center scripts for the IP Contact Center (IPCC) Enterprise instance. The candidate will be responsible for developing, testing, and deploying call center applications on the IPCC environment.
Will be fluent in ICM and CVP scripting. Should have Java coding skills so as to develop interfaces from CVP to the Back End systems.
Self motivated and must work with little guidance, however, balancing this with communication and keeping management informed about progress and status of deployments and maintenance issues.

Qualifications:
  • Any candidate submitted must be a U. S. Citizen
  • Communication skills (Written and Verbal) Expert Required
  • 5 years specialized Call Center experience Expert Required
  • 5 years general Information Technology experience Expert Required
  • Java Programming Experience Intermediate Required
  • 3 Years of Cisco IPCC Enterprise experience Expert Required
  • U.S. citizen Expert Required
  • 3 Years of Cisco CVP experience Expert Required
  • Verint Call Recording, Blue Pumpkin Work force Intermediate Desired
  • Management, and iNova Readerboards Intermediate Desired
  • 3 Years of ICM experience Expert Required
SKILLS
Communication skills (Written and Verbal), 5 years specialized Call Center experience, 5 years general Information Technology experience, Java Programming Experience, 3 Years of Cisco IPCC Enterprise experience, U.S. citizen (THIS IS REQUIRED, 3 Years of Cisco CVP experience, Verint Call Recording, Blue Pumpkin Work force, management, and iNova Readerboards, 3 Years of ICM experience
Synectics offers competitive salaries and a full suite of benefits. EOE.
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Experience/Skills
See Above
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