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Job Information
Job title

Network Support Specialist

Company MATRIX Resources Inc
Wage between $0.00 - $0.00 Hourly
Location United States, Virginia, Ashburn
Employment type 9+ Month Contract
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 10/13/2009
Description
Project Description:
*******LOCAL CANDIDATES ONLY********Temporary position for a Hosting Data Center Operations Technician supporting AT%T Managed and Client Managed hardware and software installation, maintenance, upgrades, and network connectivity.

Job Description:
(What will the contractor do on that project?)
* Installations of PC and Unix hardware and related equipment
* Windows 2003 and prior version servers and levels of Sun Solaris and Linux installations based on reference systems supplied by client Systems Developement Group
* Review supporting documentation for the operation and installation of heardware related equipment
* Respond to calls and trouble tickets from Network Operations Center for hardware, software, network assistance and prolem resolution
* Maintain and troubleshoot a wide range of client problems in addition to repairing servers and peripheral equipment, i.e., web systems and DNS, mail, and news servers
* Implement systems and software upgrades of OS and configuration changes for users
* Install all cables, connections and cross-connects to data center network and customer equipment
* Maintain a knowledge of building infrastructure (UPS, generators, HVAC, electrical components, security, and surveillance systems, and other facilities maintanance), front/backend connectivity
* Ensure that DMOQs are met relative SLAs
* Install hardware and software as defined in client Hosting Service Guide
* Support client on-site needs
* Respond to service support within 5 minutes
* Respond to sercice delivery in less than 2 hours
* The work environment is a 24x7 operation where shift work and duty on weekend and holidays is required
* Stay current on changing computer and network technologies
* Installations and build out of cages, cabinets and ladder racking
* Excellent verbal and written communication skills
* Strong knowledge of network cabling infrastructure including common internal wiring techniques (EIA568A/B)
* Thorough understanding od how to organize and "dress" cables and wires includes labeling
* Computer System Maintenance/Diagnostics and Repair
* Computer Operations
* Testing and Certifications of cabling infrastructure, software images, networking
* Trouble Analysis
* Networking Protocols (OSI model)including telecom, Ethernet
* Support client, vendors access and egress per client Security Policies
* Manage supplies, materials per client Policy
* It is expected this position will be primarily day work after on the job training is completed but shift could change

Required Certifications: Certification One:A+

1)Server Hardware installationExpert Required 2)Server Hardware troubleshootingExpert Required 3)Networking Protocols (OSI Model)Expert Required 4)network cabeling, labeling and troubleshootingExpert Required 5)telco circuit testingIntermediate Desired 6)Outstanding Communication skillsExpert Required 7)Customer Service skillsExpert Required 8)Solaris/Linux OSIntermediate Required 9)Mircosoft OSExpert Requireddf-tc

Experience/Skills
1) Server Hardware installation Expert Required
2) Server Hardware troubleshooting Expert Required
3) Networking Protocols (OSI Model) Expert Required
4) network cabeling, labeling and troubleshooting Expert Required
5) telco circuit testing Intermediate Desired
6) Outstanding Communication skills Expert Required
7) Customer Service skills Expert Required
8) Solaris/Linux OS Intermediate Required
9) Mircosoft OS Expert Required
 
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