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Job Information
Job title

Online Community Coordinator

Company Trilogy Technical Services LLC
Wage between $0.00 - $0.00 Annually
Location United States, District of Columbia, Washington
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description
Trilogy is a certified woman-owned, professional services firm concentrating in Mortgage Banking and IT Consulting. With over 25 years of management experience in the Mortgage Banking and IT project support business, Trilogy excels in the professional services it delivers. We offer a full suite of benefits including PTO, 401K, Flexible Spending, supplemental insurance, health insurance and dental insurance. To learn more about Trilogy and for a complete list of our openings, please visit our Website at .

We are seeking an Online Community Coordinator for a 6-month contract in Washington, DC.

Responsibilities:
- Working onsite Thursday Monday from 11 a.m. 7 p.m. and working remotely on Saturday and Sunday.
- Under general supervision, supports Website with its online community and e-mail distribution efforts.
- Monitors user generated content and feedback on a daily basis
- Executes and coordinates online email campaigns to meet the needs of internal business units, service providers and online audience.
- Ensures enewsletters are distributed as scheduled.
- Final quality assurance for all email campaigns to make sure desired needs can be tracked and reporting upon.
- Responsible for scanning metrics, looking for trends and keeping us with Industry Standards for email delivery.
- Welcomes new users to the community and generates and encourages online conversations among community users.
- Assists in the moderation of disagreements and removes inappropriate content.
- Troubleshoots user reported issues and provides daily feedback to the users of website
- Provides ongoing technical support to users of website.
- Responds to general email inquiries from users and "how to" questions about site features.
- Responsible for scanning metrics, looking for trends and keeping us with Industry Standards for support Online Communities.
- Documents, tracks and monitors problems to ensure timely resolution.

Requirements:
- This position required the ability to communicate with online audience and to foster community growth through engagement.
- Excellent communication, verbal and written skills.
- Proven ability to manage numerous projects concurrently
- Extremely detail oriented
- Strong knowledge of MS Office, HTML and the Internet
- Proven ability to manage conflict and stressful situations
- Proven team building skills
- Ability to focus resources on meeting commitments to Website users.

Technical Support Novice 0.0 Required
Hardware Novice 0.0 Required
Trouble Shoot to Component Level Novice 0.0 Required
Hardware Installation & Upgrade Novice 0.0 Required
Software Installation & Upgrade Novice 0.0 Required

To apply for this position, please apply directly through this posting or email a MS Word copy of your resume to (see below) with the subject line "2480: Project Manager."

Overtime : straight time


Please see job description
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Experience/Skills
See Above
 
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