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Job Information
Job title

Operations Lead - Systems -

Company At-Tech
Wage between $0.00 - $0.00 Hourly
Location United States, California, Santa Clara
Employment type 3-6 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/13/2008
Description
Ops Lead - Systems (hi#3662-briana)
Duration: 4-6 months
Pay rate: $36/hr
Location: Santa Clara, CA 95050




NO Sponsor. No relocation pay. NO H1B
Background check required.

Basic Purpose of Position:
Owns the day-to-day delivery of this Service. Responsible for realtime contact with vendor, interface to Service Desk, and engineering support. Serves as the Subject Matter Expert for their domain. Analyzes utilization, monitors performance and provides reports on service.

Budget Responsibility (5%):
Aware of budget objectives and limitations. Provides input for reports as needed. Ensures the efficient and cost effective utilization of resources.
Support the Systems Operations strategy and roadmap through the daily application of good service management. Provide appropriate input to SDM on strategic requirements for the services in the area of responsibility.

Strategic Direction (5%):
Support the Systems Operations strategy and roadmap through the daily application of good service management. Provide appropriate input to SDM on strategic requirements for the services in the area of responsibility.

Portfolio Management (30%):
Responsible for managing Enterprise Systems Operations in a multi-sourced environment. These areas include; Servers, OS, and SAN Maintenance. Oversee implementation for new Server Solutions Deployment. Ensure collaboration with other support and technical team members in production rollouts, system maintenance and troubleshooting. Ensure problem records are actively investigated for root cause and known errors are reviewed on a regular basis.

Service Level Management (20%):
Prepare operational reports and service related analyses outlining progress, adverse trends, positive trends, and service outputs.

Customer Relationship (10%):
Responsible for timely resolution of issues raised by customers via the Service Desk.
Involvement with Architecture & Engineering (5%):
Responsible for working with Engineering team to provide information pertinent to solving issues.

Vendor Management (25%):
Act as the first point of contact for issues with outside vendors and service providers. Create and maintain an excellent working relationship with those vendors.
Other Duties as Required.

Minimum Work Experience:
5 -8 years experience in the IT industry, with 2-3 years with server/systems architecture. Project Management experience. Experience working in a large, global organization. Experience working with and leading cross functional teams. Experience with vendor management a plus.

Education:
BS/BA degree or equivalent.

Interaction:
Primary interactions will be with customer end users, Service Delivery Managers in ITSS, and vendor contacts. .
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Experience/Skills
call for details

Other desired skills:
call for details
This job has expired.