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Job Information
Job title

Part-Time Help Desk Analysts

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Durham
Employment type Part-Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/3/2009
Description
Ajilon Consulting is a premier provider of information technology (IT) business solutions. With over 50 offices in North America and 12,000 employees worldwide, Ajilon Consulting is a company full of opportunities and exciting new challenges.

We are currently seeking Part-Time Help Desk Analysts to provide timely IT resolutions. The Analysts are the first point of contact for the users who call our IT support center. While providing the highest level of customer service, the Analyst answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 and 2 requests in a timely fashion. The Analyst escalates unresolved problem/issues/requests to the proper tier 3 support team.

Looking for people available to work either 7:50 am to 12:50 pm or 6pm-12am. During the first 2 weeks of training, the pay rate is $8/hr. Once the analyst begins answering calls the rate increases to $10/hr. There is a opportunity for a review/increase after 90 days based on performance. Candidates need to be available to start immediately. df-tc

Experience/Skills
Looking for people with prior helpdesk. A general understanding of computers is required.

Feel free to contact Carolyn Goldin or Tanya Roberson 919-941-0001 with any questions. Thank you for your interest in Ajilon.
 
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