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Job title

Project Manager/Business Analyst/Process Manager - NEEDED NOW!

Company CDI Corporation
Wage between $0.00 - $0.00 Annually
Location United States, Utah, Riverton
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/6/2009
Description

Job Description:

WHY WAIT?
Are you looking for an exciting new opportunity?
This may be your lucky day!
It is time for a change, and CDI can help!

We have an immediate need for a Project or Process Manager who has a serious focus on customer service within an IT group

JOB DESCRIPTION
This is a rare opportunity to not only land a great highly visible IT management opportunity but its a chance to join a dynamic religious organization that offers a true life and work balanced organization. If you have the desire to work as part of a team where the focus remains on superior customer service, the latest technologies and implementing your proven leadership expertise then read further.
The Event Planning and Process Manager is responsible for building and managing the clients Video and Satellite services team, developing policies and procedures for service offerings in this space, managing both the customer experience and day to day technical operations while working closely with architecture, engineering, product management and other groups to ensure the successful and rapid growth & deployment of video and satellite services to company leaders around the world. This job requires a passion for customer service excellence.
The ideal candidate will possess-
- -a successful leadership track record with demonstrated experience managing complex and demanding customer relationships
- -possess the demonstrated ability to deliver results in a fast path, high growth technology environment
- -experience in developing an actionable customer service strategy
- .a proven knowledge of customer service platforms & solutions and is able to produce operational plans and deliver upon them.
The ideal and rare candidate will have a unique combination of-
- Passion for customer service and helping others
- The intellectual horsepower to quickly comprehend and simply explain complex programs, policies and applications
- A strong, boot-strapping and entrepreneurial spirit that wants to build a fantastic team and smart infrastructure from scratch
- A love of process improvement and operational excellence

Specifically, you must have-
- 10+ years of proven success in customer service and operations, leading customer driven company
- B.S./B.A. preferably in either business or communications.
- Strong, proven leadership skills and highly developed interpersonal skills to lead and manage a team.
- Energetic and infectious leadership in a fast paced environment.
- Strong written and verbal communication skills with a demonstrated ability to communicate with and calm customers.
- Excellent computer skills- Web applications, Microsoft Power Point, Word, and Excel. Expertise with Salesforce.com a plus.
- A proven ability to leverage CRM systems

CORE ACCOUNTABILITIES

Team & Process Management (50%)
Recruit, develop and lead a small, highly motivated, self-contained team of support and operational professionals. Establish the processes and workflow mechanisms to lead and evaluate this team in delivering utterly delightful business support to our independent sales force.

Customer Service Champion (30%)
Act as a champion for excellent customer service and build a strong reputation among your customer base as being a department that consistently delivers high quality support.

Change Agent (20%)
You will partner with other members of the leadership team to develop and institutionalize new practices or programs that improve the business experience for users of video and satellite services, with the ultimate goal of making them successful in carrying out the mission of the client. Improve operational processes around event tracking, fulfillment and notification. Identify roadblocks to your teams success and work to implement short and long term improvements.

EXAMPLES OF JOB DUTIES
- Manage complex customer relationships and provide on-going customer support.
- Oversee video & satellite services and the employees that deliver those services.
- Develop, implement and maintain standardized workflows that ensure exceptional customer interactions.
- Direct customer communication programs
- Manage and enhance the technology that supports the customer service function.
- Develop and implement a comprehensive quality & customer service strategy.
- Lead a team of trainers to build a comprehensive curriculum and drive continuous learning.
- Professionalism in all aspects of communication.
- Act as technical consultant for available technologies to various client departments and leaders.
- Work to define specific metrics of services to manage capacity, availability, growth, etc.
- Create process initiatives to improve customer satisfaction for services.
- Provide overall technical leadership for the design, development and deployment of video and satellite services.
- Provide development guidance and system test oversight for delivery of services.


TAKE ACTION!
Why wait another day?
It is time to act!
Apply NOW and join the CDI Team TODAY!

Experience:





Project Manager/Business Analyst/Process Manager - NEEDED NOW!
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Experience/Skills
See Above
 
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