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Job Information
Job title

Project Manager

Company Systems Integration & Development, Inc.
Wage Not specified
Location United States, District of Columbia, Washington
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/15/2006
Description
Systems Integration & Development, an IT solutions provider located in Rockville, Maryland is currently seeking a Project Manager to lead an effort to stand up a help desk/call center in an enterprise-level environment. The successful candidate will have experience managing Service Level Agreements for a help desk. This is a full time position located in Washington, D.C. Additional roles and responsibilities include: ? Set up performance based-metrics and manage SLA?s for a help desk. ? Participate in meetings regarding service delivery, strategic planning, and IT transition planning. ? Assist in developing, planning, and implementation of Configuration/Asset/Change Management. ? Implement methodologies and approaches to the planning, execution, tracking, and reporting of all tasks across organization including multiple locations. ? Establish controls for reporting and managing service level agreements for Tier I, II, and III Help Desk. ? Perform trend analysis so that resources/services could be aligned to meet SLAs. ? Monitor performance and service delivery metrics and initiate plans for exceeding targets. ? Perform risk assessment and risk mitigation strategies. ? Ensure that effective communication and problem management occurs at and between all support tiers. Experience: ? 10+ years experience in Information Systems and Telecommunications in a large enterprise environment. ? Bachelor?s degree in Engineering, Computer Science, or Information Systems. Skills: ? Proven ability to manage large team(s); planning activities and coordinating support coverage for periods of absence. ? Experience with help desk establishment/implementation. ? Experience with customer support for deployed systems. ? Experience with earned value methodologies to control the execution of the task, monitoring progress, status reporting, resolving critical issues, and planning for subsequent phases of work. ? Experience using a help desk trouble ticket tracking software. ? Ability to recommend changes in procedures and processes to improve service delivery. ? Requires extensive knowledge of industry standards. ? Must have professional oral and written communication skills, and expert organizational skills. ? Well developed project management skills and work flow process development skills. ? Solid understanding of Enterprise Architecture. ? Must be able to assess IT infrastructure including LAN/WAN and help desk initiatives on a continual basis. Certifications: ? Preferred ? PMP or ITIL This is an excellent opportunity for an experienced and motivated IT Professional who consistently seeks personal challenges and professional rewards. SID offers a unique environment that fosters individual growth and rewards performance. The work environment is stimulating, challenging, and fun. You'll get the chance to work with bright, highly motivated people.df-tc

Experience/Skills
See above

Other desired skills:
Project Manager
This job has expired.