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Job Information
Job title

Project Manager

Company Synectics
Wage between $0.00 - $0.00 Annually
Location United States, New Jersey, Piscataway
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/3/2009
Description
DESCRIPTION
The Order Manager within the BVoIP SD Center will provide 5 x 8 provisioning support to customers, representing customer requirements through the planning, implementation and closeout phases for all projects. This entails conducting a technical consultation with the customer, assisting the customer in voice provisioning and setup and resolving complex VoIP network troubles in a timely manner pertinent to a standard level of service.

The Order Manager will also provide support and guidance to BVoIP customers. They will conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve switch translation automation fall-out.

Candidates will be expected to participate on conference calls with other technical support groups, customers and their suppliers whenever needed to resolve issues preventing order progression.

This position requires a broad understanding of BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research.

Extra work hours may be required in this position to fully support our customers.

All candidates are subject to an evaluation period to ensure they have the skills and knowledge indicated on their resume and during the interview process to protect the quality of service we provide to our customers.

Required Skills:
  • Excellent Communications & Interpersonal skills
  • Strong project management skills
  • Strong customer interface skills, with at least 3 years of customer interface experience
  • General knowledge of Managed Services
  • IP knowledge
  • Local experience a plus
  • Network technology & terminology (T1, T3, etc.) a plus
  • Cisco Router knowledge a plus


SKILLS
Managed Services, IP, Network Technology, Cisco Routers, Communication Skills, Project Mgmt, Customer Interface, CCNA
Synectics offers competitive salaries and a full suite of benefits. EOE.


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Experience/Skills
See Above
 
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