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Job Information
Job title

Quality Assurance Analyst

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Virginia, Richmond
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 6/25/2008
Description
We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

May perform one or more of the following:
.
Implements total quality management (TQM) programs and initiatives
Conducts call audits and case review audits to ensure contract compliance along with analysis, data collection, documentation and recommendation to training and management regarding departmental strengths and weaknesses.

§ Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
§ Assists in the development of systematic approaches for assuring high quality services

Identifies the interface of key activities within and between the functions of the organization to improve organizational performance
Focuses and recommends factors such as resources, methods, and materials that will improve key activities of the organization
Supports the integration, and alignment ofprocesses that will best achieve the Departments desired results
Makes continual improvement of processes, systems and materials to support the Departments ability to meet contractual goals.
Provides mentoring, coaching and cross-departmental support to staff, lead and supervision

All other duties as assigned

.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
Implements total quality management (TQM) programs and initiatives
Conducts call audits and case review audits to ensure contract compliance along with analysis, data collection, documentation and recommendation to training and management regarding departmental strengths and weaknesses.

§ Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
§ Assists in the development of systematic approaches for assuring high quality services

Other desired skills:
quality assurance
This job has expired.