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Job Information
Job title

Quality Assurance Manager - Call Center

Company ACS
Wage Not specified
Location United States, North Carolina, Cary
Employment type Full Time
Education Not Specified
Year Experience Academic Only
Travel None
Published on 4/24/2007
Description
Manages, plans, coordinates, and directs quality assurance activities designed to promote continuous service. Design and implement policies and procedures to ensure that quality standards are met. Erroneous decisions or failure to achieve results will add to costs and impact the short-term goals of the organization.

Develops, implements, and maintains quality assurance activities.

Manage the coordination of activities of a section or department with responsibility for results, including costs, methods, and staffing.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Works on issues of diverse scope, where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

Authority to hire/fire, and assess performance; makes recommendations affecting the employment status of others.
Budget responsibilities.df-tc

Experience/Skills
See Above

Other desired skills:
Quality Assurance Manager
This job has expired.