Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Quality Assurance Manager

Company ACS Inc
Wage Not specified
Location United States, New Hampshire, Concord
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/8/2007
Description
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!


The QA Manager oversees the QA Unit for the NH MMIS, FAO. The QA Unit has responsibility for quality assurance efforts and contractual standard compliance. The QA Unit will also be responsible for selecting the review sample, and validating the accuracy of the data from the resulting sample, and reports directly to the Deputy Account Manager. The unit will work with the leaders of each operational unit within the FAO to monitor adherence to NH DHHS approved procedures and performance standards, as well as compliance with Federal and State Medicaid guidelines, and HIPAA rules.

MAJOR POSITION RESPONSIBILITIES:
Manage the QA Unit responsible for a variety of project support and control functions including QA, and MMIS Report Card production.

Create work plans, procedure manuals, and other required documentation within aggressive completion schedules.

Work with the NH DHHS and all NH FAO operational units to establish standards for quality performance and thorough quality reporting procedures.

Provide the DHHS with the reporting of the Performance Standards

Provide active leadership for the staff of the QA Unit

Provide updates of any system problems that will impact the validation of audits

Ensure policies and procedures are implemented and followed consistently

Ensure stated quality objectives are consistently achieved project-wide

Develop the professional skills and FAO understanding of the QA Unit

Assist the Deputy Account Manager in the monitoring and administration of the NH FAS as requested

Perform other related tasks to assist the Operations Group in meeting performance requirements

Assure QA Unit goals and objectives are met

Coordinate and conduct training for the QA Unit staff an on-going basis

Conduct performance evaluations of all QA Auditors


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Bachelor's degree in Business (or related subject).

Minimum 3 years experience in MMIS QA Management or MMIS Operations Management position, or 4 years in QA Supervisory

Ability to use good judgment under pressure to resolve/mediate problems without delay or unnecessary or undue adverse impact to internal and external clients.

Ability to communicate effectively with internal/external personnel both verbally and in writing; considerable interface by phone and/or in person with internal users, external customers and vendors; necessitates tact and clear communication skills to secure/facilitate appropriate action and/or to marshal resources.

Ability to motivate team to achieve consistent levels of quality work.

Ability to work on multiple projects and independently and provide leadership to staff.

Demonstrated strong organizational and interpersonal communication skills.

Considerable interface by telephone and/or in-person with internal users, external customers, and external vendors necessitates tact and strong verbal communication skills.

Excellent attendance (prompt and dependable). Willing to work necessary hours to accomplish assigned tasks.

Ability to analyze data, determine needs, implement solutions, and track results

Experience using personal computers (Microsoft Office Suite preferred), calculator, and other office equipment



ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.df-tc

Experience/Skills
See above

Other desired skills:
Quality Assurance Manager
This job has expired.