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Job Information
Job title

Reliability Analyst (RAM or RMA)

Company Next Generation Technical Staffing, Inc.
Wage between $0.00 - $0.00 Hourly
Location United States, Virginia, Arlington
Employment type Contract to Perm
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/24/2005
Description
RAM (RMA) Analyst is needed to support a large engineering program.

This position will work closely with the program Logistics Subject Matter Expert, US Government SETAs, the Help Desk Lead and the Network IPT. The primary responsibilities of this position will be to cooperatively develop, customize, collect, filter and display RMA like performance metrics for the program.

Active Secret clearance and US Citizenship required.

Excellent work environment, Metro accessible location, free parking.

Experience/Skills
B.S./B.A. degree or equivalent experience;
5-10 yrs of relevant technical experience;
A firm understanding and experience with producing RMA products is required. A top level understanding of IT systems (H/W & S/W) and supporting help desk information flows is required. Experience with Neural Star and JNMS and rational databases are strongly desired. Experience in communicating metric requirements to a software engineering staff will be key to program success. Program requires an *out of the box* thinker, comfortable with "non-school book", customized RMA solutions. A firm understanding and the ability to articulate strengths and weaknesses of all non-standard RMA solution sets.
Experience with spiral and or developmental programs is a plus. Excellent inter and intra personal skills is highly desired. Candidate will be required to work "root cause analysis issues" with various locations and between IPTs. Candidate should be comfortable with and has demonstrated capability to brief high level management and customers. Good phone communication skills will be helpful.

Knowledge of 24x7 Help Desk/Call Center operations and information flow and collection methods is required. Experience with customized Trouble Ticketing systems and performance metrics capture is helpful. Experience with Combatant Commands is highly desirable. Knowledge of Missile Defense and/or IT intensive military weapon systems is also a plus.

Other desired skills:
B.S./B.A. degree or equivalent experience;
5-10 yrs of relevant technical experience;
A firm understanding and experience with producing RMA products is required. A top level understanding of IT systems (H/W & S/W) and supporting help desk informati
This job has expired.